Chief Impact Officer

POSITION SUMMARY

The Chief Impact Officer (CIO) is a senior executive leader responsible for advancing NCOA’s mission to create the conditions for all people to age well—today and into the future. Reporting to the President & CEO and serving as a member of the executive leadership team, the CIO leads enterprise-wide impact strategy, ensuring that research, programs, policy, campaigns, government affairs, research, evaluation, and partnerships are aligned to on our mission and social impact goal.

The CIO serves as NCOA’s chief architect of social impact, translating mission into strategy, strategy into action, and action into evidence of results.

Positions at this level set organizational vision, strategy, and culture, and are accountable for outcomes across the entire organization. They report to the CEO and oversee multiple divisions, functions, or enterprise-wide initiatives. Executives exercise the highest level of independent judgment and decision-making, represent the organization externally with key stakeholders, and ensure alignment of resources with strategic goals. Incumbents generally have fifteen or more years of progressive leadership experience and advanced knowledge in their discipline, along with demonstrated success in leading complex organizations.

COMPETENCIES AND EXPECTATIONS

• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

• Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Interpersonal Skills - Demonstrates emotional intelligence in interactions and collaboration with others; listens actively and respectfully without interrupting; remains open to feedback and new perspectives; manages conflict constructively; builds trust through empathy, discretion, and respectful engagement – even under pressure.
• Business Acumen - Understands business implications of decisions and profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Ethics - Treats people with respect; works with integrity; upholds organizational values; avoids actual or perceived conflicts of interest.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for their own actions; follows through on commitments.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

• External Relations-Develops and maintains relationships with external stakeholders; represents NCOA’s interests well with coalitions; represents NCOA's point of view in public speaking engagements.
• Change…