Enterprise Account Manager

Job Description
We are seeking a highly motivated Enterprise Account Manager to guide engineering teams and serve as a strategic partner to key customers. This role combines partnership development, program management, technical leadership, forward-looking sales strategy, and executive oversight to ensure engineering teams deliver mission-critical software solutions at the highest level.

The Enterprise Account Manager will leverage deep expertise in commercial drone and autonomous systems applications to drive operational excellence across customer programs, foster a high-performance culture, and mentor engineering managers and senior technical staff.

In this role, you are not simply managing accounts - you are managing the success of the business through the success of its users. You will have a direct impact on customer retention, account expansion, and the long-term technical viability of the platform in the enterprise and government markets.

Responsibilities:

• Serve as the executive technical point of contact for a portfolio of key enterprise accounts, building trusted relationships with VPs of Engineering, CEOs, COOs, CTOs, and senior technical stakeholders.
• Partner with customers to understand strategic business objectives and map them to platform capabilities.
• Influence internal product and engineering roadmaps based on high-value customer feedback and anticipate future customer needs.
• Act as the "Commander-in-Chief" during critical technical issues, coordinating across Customer Success, Solutions Engineering, and Core Engineering to resolve high-priority blockers with urgency and transparency.
• Translate complex customer requirements into actionable technical deliverables for internal development teams, ensuring the voice of the customer remains central throughout the development lifecycle.
• Lead and mentor teams responsible for customer success, supporting both technical excellence and strong interpersonal dynamics.
• Drive performance management initiatives including goal setting, coaching, regular feedback, and performance evaluations.
• Collaborate closely with Product Management, Program Management, and R&D to ensure alignment between engineering execution and client requirements.
• Support Business Development efforts through proposal development, executive presentations, and on-site technical engagement as needed.

Requirements

4+ years of experience in software engineering with strong full-stack exposure. Ability to "speak code" across the stack, from low-level embedded systems through on-device applications, user interfaces, and fleet management tools.

3+ years in a senior leadership role leading technical teams, program management initiatives, or high-impact cross-functional projects.

Experience in a customer-facing technical role (Solutions Architecture, Sales Engineering, Professional Services, etc.) strongly preferred.

Ability to distill complex architectural concepts into concise executive-level briefings. Comfortable operating in both technical and boardroom environments.

Strong project management skills with the ability to balance long-term strategic initiatives with immediate operational demands.

Demonstrated success mentoring and coaching technical teams to support career growth and high performance.

Benefits

• Flexible working hours
• Stock Options
• Unlimited PTO
• Health Insurance (includes dental & vision)
• Medical flex spending
• Life Insurance
• Retirement Plan - 401k
• Enhanced maternity & paternity leave
• Learning and development opportunities