ADC Facility Operations Center Manager, ADC FOC

Description

At Amazon, we're working to be the most customer-centric company on Earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.

The Data Center Infrastructure Operations organization is looking for an individual with proven skills to help support our Facility Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center's infrastructure. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail.

The Facility Operations Center (FOC) is a singular support team which proactively monitors life-safety systems and infrastructure equipment alarms (e.g., chillers, temperature sensors, generators, UPSs, switch gear, breakers, PDUs, ATSs, etc.) that provide power and cooling to data centers on a 24x7x365 basis.

We support Data Center Engineering Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the FOC serves as a communications hub during both standard and emergency operations.

The FOC Manager is responsible for ensuring that the team is operating at peak efficiency. This involves auditing routine processes and emergency response, conducting data center infrastructure training and drills, providing on-call event support, refining processes, analyzing data and alarms, writing reports, and conducting assessments. The manager serves as an expert technical resource in data center critical infrastructure, operations, and controls systems for the FOC.

The ideal candidate will act as a subject matter expert in data center infrastructure for various data center designs. The successful candidate will be responsible for providing assistance and support to the onsite operations teams and be a force multiplier in the FOC. The position will help ensure overall availability and reliability to meet or exceed defined service levels. If you are passionate about the customer experience;

you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the place for you!

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

* Oversee the day-to-day use and operation of our monitoring platform. Understand the scope, impact, and expected alarms of planned work at the data centers.

* Operate independently to drive positive business outcomes.

* Act as an escalation point for FOC engineers and participate in an on-call rotation.

* Perform alarm analysis and trending during planned and unplanned activities.

* Complete audits on planned and emergency work.

* Provide consistent training and guidance to FOC engineers.

* Refine existing processes and create new standard processes for FOC engineers and Team Leads.

* Communicate complex technical information to a non-technical audience.

* Routinely analyze alarms and work with partner teams to identify efficiencies and patterns.

* Drive projects with moderate-high complexity.

* Responsible for conducting drills that are region, building, or design specific and identify team/individual growth opportunities.

* Establish performance benchmarks and conduct audits to drive effectiveness.

* SME for data center infrastructure.

* Work outside normal business hours to support the 24/7 operation of the FOC.

* Some travel required.

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating -…