Creative & Design Manager

Responsibilities

• Lead design execution from brief through final delivery across all formats and channels: including social, email, digital ads, print and in‑studio signage, website, activation materials, and presentation decks
• Own and evolve the solidcore visual identity, serving as the internal authority on brand standards, creative guidelines, and design systems following the "Stronger for it" brand platform launch
• Execute design work, maintaining brand consistency and quality across all materials
• In partnership with the Coordinator, drive and execute the creative vision for campaigns, programs and key brand moments
• Develop and maintain a scalable design process and system that enables speed and brand consistency across all channels and teams
• In partnership with the Director, support the creative content strategy and roadmap across the solidcore brand ecosystem: ensuring design and visual assets fuel a cohesive, omnichannel client experience across paid, owned and earned channels
• Support the development of integrated content matrices in partnership with the Director and channel leads, identifying all content creation needs and translating brand strategy into clear design direction
• Act as a thought leader within the Content team, sharing learnings and optimizations and conducting competitive landscape research to identify emerging content formats, consumer behaviours and visual trends, communicating findings
• Establish and socialize best practices for creative content production, including briefing standards, approval workflows and output requirements by channel
• Audit creative output against content objectives and channel performance; iterate and optimise the production process accordingly
• Build and manage briefing, intake and project management systems that create clarity and prioritisation across the team and organisation
• Lead the management of creative requests from across the business – tracking, prioritising, setting deadlines and communicating proactively with cross‑functional partners
• Serve as the embedded design partner for cross‑functional teams
• In partnership with Brand Marketing, lead creative reviews with senior stakeholders, presenting work confidently and incorporating feedback constructively
• Directly manage and mentor the Coordinator, Creative & Design – providing creative direction, ongoing feedback and a growth structure built to scale as creative needs expand
• In partnership with the Director, proactively identify and explore new technology solutions, including AI tools, to accelerate design and creative output and keep the team at the leading edge
• Champion a culture of craft, speed and continuous improvement within the creative function

• 6-9 years of design experience, with at least 2 years in a senior or lead role on an in‑house brand or content team
• Demonstrated experience owning brand identity and creative direction across multiple channels simultaneously
• Proven ability to operate at the intersection of creative and content strategy – not just executing against a brief but helping define what needs to exist and why
• Expert‑level proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro, After Effects) and Figma
• Strong motion design and video editing skills – able to independently produce short‑form social and paid media content
• Experience managing creative operations: briefing systems, content calendars, project intake, asset management and cross‑functional workflows
• Proven ability to manage up and influence without authority – comfortable presenting to senior leaders and navigating stakeholder feedback
• Data‑aware mindset: comfortable using performance insights to inform and evolve creative strategy

Demonstrates expert‑level proficiency in Adobe Creative Suite and Figma, with a strong focus on brand identity and creative direction across multiple channels. Capable of managing creative operations and leveraging data insights to inform design strategies.