Technical Control Facility QA​/QC

Overview

We are seeking a Technical Control Facility QA/QC to join our team supporting DISA JSP ETM in Arlington, VA.

T ek Synap is a fast‑growing high‑tech company that understands both the pace of technology today and the need to have a comprehensive well‑planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full‑time employees a competitive benefits package to include health, dental, vision, 401(k), life insurance, short‑term and long‑term disability plans, vacation time and holidays.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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• Provide circuit restoration, fault isolation, and status reporting services in accordance with DISAC policies and procedures.
• Conduct circuit engineering, system engineering, Quality Control (QC), testing, trend analysis, and performance monitoring.
• Ensure compliance with DISA regulations and local JSP policies.
• Prepare and review all work products for technical and grammatical correctness.
• Update and maintain Documentation Style Guides and templates.
• Receive, log, track, and resolve trouble tickets from various sources.
• Implement and enforce quality control measures in accordance with DISAC and local JSP policies to ensure adherence to operational procedures and standards.
• Conduct regular audits and inspections of circuit engineering, system engineering, and maintenance activities to verify compliance with established protocols and specifications.
• Develop and maintain a robust QC testing program to evaluate equipment performance, identify faults, and ensure optimal functionality of telecommunications networks.
• Analyze trend data and performance metrics to identify areas for improvement and implement corrective actions as necessary.
• Collaborate with stakeholders to address customer feedback and resolve issues related to service quality or performance.
• Monitor and track circuit restoration and fault isolation activities to ensure timely response and resolution of service disruptions.
• Review documentation, reports, and incident logs to verify accuracy, completeness, and alignment with regulatory requirements.
• Provide training and guidance to personnel on QC procedures, standards, and best practices to promote a culture of quality excellence within the technical control facility.
• Maintain documentation of QC processes, findings, and corrective actions taken for internal records and compliance purposes.
• Serve as a point of contact for QC‑related inquiries, audits, or assessments conducted by regulatory agencies or external stakeholders.
• Experience with BICSI installation regulations and standards.

• Experience:
  • 3‑5 years of relevant experience
• Certifications:
  • CompTIA Security+ CE
  • Computing Environment Certification:
    • CCNA or CCNA Collaboration
• Clearance:
  Must possess Top Secret/SCI clearance

Location:

Arlington, VA

Type of environment:
Office

Noise level:
Medium

Work schedule:

Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.

Amount of Travel:
Less than 10%

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to…