UX Researcher

Responsibilities

• Design and lead research studies across generative and evaluative methods, from discovery through delivery
• Support team designers and analysts to facilitate or moderate sessions
• Ensure the quality and structure of research findings feeding our research repository
• Turn qualitative and quantitative findings into insights that shape design, content, and customer-facing strategy
• Manage participant recruiting
• Present findings and recommendations directly to stakeholders and leadership
• Partner with design and engineering leads to align research with design and delivery milestones

• Bachelor's degree in human behavior or related field, or equivalent experience
• 4+ years of CX/UX research experience, planning and running studies in person and remotely
• Experience training or mentoring junior researchers in research best practices
• Working knowledge of both generative and evaluative research methods (card sorting, journey mapping, moderated and unmoderated testing)
• Comfort integrating qualitative and quantitative data into a single narrative
• Practical experience using gen-AI or agentic tools (NotebookLM or similar) to support a research workflow
• Proficiency with collaboration tools like Figma, Confluence and standard research tooling at a team-wide or enterprise scale

• Master's Degree
• Experience on a large-scale federal IT program
• Prior experience leading a research workstream or team
• Familiarity with SAFe delivery

• Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position

$91,300 - $184,900 USD for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origi