Style Merch Captain, Pentagon

Job Overview

As a Selling and Support Captain, you are an advocate for the customer and a role model for your colleagues. You will drive results through promotional and Omni selling initiatives, and play a key role in communicating expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Join a team where work is rewarding and fun. We offer competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning, leadership development, and community involvement.

Additional benefits include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement
• Access to the full menu of benefits in our benefit package

• Fulfill customer orders, merchandise, process new products, or supervise the selling floor.
• Lead colleagues in executing and completing assigned tasks.
• Advocate for the customer, role model, and provide rapid feedback to create outstanding experiences.
• Ensure high-level customer service through problem-solving and customer-focused resolutions.
• Enhance the in-store experience by promoting the Macy's mobile app.
• Meet with People Leaders to plan and monitor store activities.
• Provide continuous feedback to People Leaders that drives positive customer experience and improves processes.
• Perform opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in adherence to best-in-class merchandise standards.
• Educate colleagues on point-of-sale technology, radio frequency equipment, and applications to assist in selling and order fulfillment.
• Foster an environment of acceptance and respect that strengthens relationships and creates authentic connections.

• Flexible availability, including days, evenings, weekends, and holidays with regular attendance and punctuality.
• Proficient in communicating effectively with customers and providing clear direction to colleagues.
• Self-starter who adapts quickly to changing customer expectations and needs.
• Resourceful and able to adapt quickly to changing priorities and deadlines.
• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent.

• Lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 50 lbs, stooping, kneeling, crouching, and climbing ladders.
• Reaching above eye level, crouching, kneeling, stooping, and color vision.
• Frequent use of computers and technology, including handheld equipment, cash registers, and processing transactions.

This position may be eligible for performance-based incentives and bonuses. Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO, holidays, and other benefits based on location, level, classification, and length of employment.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.