Community Concierge

Community Concierge Position Type:
Part time Weekly Scheduled

Hours:

16 State:
Virginia City:
Arlington Zip Code: 22201 Total Base Pay Range: $43,500.00 - $60,500.00

Avalon Bay Communities, Inc., an equity REIT, has a long‑term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk‑adjusted returns to shareholders. We are committed to creating a better way to live and building value for the long term. Your positive, professional, and consistent personal interactions will help make Avalon Bay a great place to work.

You will lead the front desk team, taking on the high‑profile role of concierge and setting new standards for quality and resident experience. The position is scheduled from 3:00pm to 11:00pm on Saturdays and Sundays. It serves as a great supplement to other work and offers experience in the hospitality industry.

• Monitor foot traffic and provide top‑notch customer service.
• Implement programs to address resident satisfaction while maintaining company service standards.
• Serve as a point of contact, offering assistance, information, and personalized recommendations.
• Partner with leasing and maintenance teams to create a great experience for prospects, move‑in/move‑out processes, and current residents, making Avalon Bay feel like home.
• Manage front desk operations on Saturdays and Sundays from 3pm to 11pm.

• High school diploma or equivalency (GED) required.
• 1+ year of related experience in hotel, retail or restaurant preferred.
• Proficiency in administrative software and Microsoft Office Suite.
• Physical ability to walk the property and maneuver packages and deliveries.
• Strong problem‑solving skills and the ability to see a task through to completion.
• Excellent communication skills, both in‑person and over the phone, with well‑developed writing and speaking abilities.
• Strong time‑management skills, juggling multiple tasks while maintaining composure and positivity.
• Patience and poise when dealing with residents, vendors, and prospects.
• Organizational ability to manage phone messages, resident packages, and maintenance requests efficiently.

We value our teams and show our appreciation through comprehensive benefits, including health, dental and vision coverage; a 401(k) with company match; paid vacation and holidays; tuition reimbursement; an employee stock purchase plan; and more.

Growth opportunities based on achievement and internal promotion, an associate recognition program that celebrates contributions, a 20% discount on Avalon Bay apartment homes, and a culture built on integrity, caring, and continuous improvement.

Avalon Bay is proud to be an equal‑opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We consider qualified applicants with criminal histories in a manner consistent with the law. Applications are being accepted on an ongoing basis. Avalon Bay will not request age or other protected‑class information at the time of application.

For California residents, acceptance of application implies agreement to the Avalon Bay California Personnel Privacy Notice.