Customer Service, Sales Floor Support and Stock - Pentagon Center Rack

Job Title

Nordstrom Rack Team Member

Are you ready to thrive in a fast‑paced, high‑energy environment? As a Nordstrom Rack team member, you’ll continuously move and collaborate with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience, keep the store clean and clutter‑free, and may occasionally work in different areas of the store to maintain cleanliness and help customers find great deals.

• Work with the team to ensure the sales floor stays "runway ready" and is sized and filled through re‑merchandising and straightening throughout the day
• Assist customers when cashiering with a variety of transactions across different platforms (in‑store, online, and mobile), operating a point‑of‑sale system, bagging items of all sizes, handling bulky and sometimes heavy items, and ensuring a seamless and friendly experience
• Create a smooth fitting room experience by greeting and assisting customers and sorting and returning clothing to the floor
• Keep the stock rooms organized and ensure merchandise is properly checked in and accurately ticketed
• Demonstrate expertise in all technologies used in the store environment
• Adhere to all operational, merchandise, and asset protection standards
• Promote initiatives like the Nordstrom Rewards program
• Receive, unload freight, unpack, and deliver newly arrived merchandise to selling departments
• Fulfill customer orders in a timely manner following quality standards
• Prepare and ship customer orders following quality, packing, and shipping standards
• Utilize inventory management systems to scan, process, and research merchandise shipments in accordance with our inventory control processes
• Assist in maintaining clean and organized selling floors and stock rooms
• Provide general support to the store (e.g., set up special events, organize backroom, markdowns, and relocate store fixtures)

• Clear, effective communication with strong interpersonal skills
• Accountability, initiative, and a high level of ownership
• Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast‑paced environment
• Flexible schedule based on business needs

Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching. Handle merchandise and assist customers, including lifting bulky items. Regularly lift items weighing up to 10 pounds, occasionally up to 25 pounds. Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds, occasionally up to 50 pounds.

$18.65 – $19.40 hourly. Commission for most selling employees varies based on merchandise sold:
Apparel, shoes, and accessories sales typically range from 3% to 14.5%. Beauty and Men’s Fragrance sales receive 3% commission. Positions may also be eligible for performance‑based incentives/bonuses.

• 401(k), medical, vision, dental, life, and disability insurance options
• Paid time away (PTO) accruals, holidays, and other leave benefits
• Merchandise discount and Employee Assistance Program (EAP) resources

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. For Los Angeles or San Francisco applicants, Nordstrom conducts background checks after a conditional offer and considers qualified applicants with criminal histories in a manner consistent with local laws. Additional state and location‑specific notices may apply; please review the Legal Notices document within the Nordstrom Careers FAQ.