Senior Technical Product Support Specialist

Job Title:

Senior Technical Product Support Specialist

Location:

South Chesterfield, VA

• Provide a "Go-To" resource for all Hillphoenix products with a focus on Case products, design options, and their application to support both an internal and external knowledge resource.
• Be a team player with good communication skills, including managing several ongoing tasks at the same time with the ability to develop and manage an action plan to drive it to its projected final result.
• Sales Category Support & Training: defining the necessary information to ensure complete support of all sales efforts in relation to a category, working with the Learning Center to ensure best‑in‑class training; lead New Customer Requests meetings and work with engineering/PM to determine the ability to customize a unit for a specific project and potential new trends in the market. Provide category support to the sales teams (inside/outside) to ensure they have all information to adequately provide the customer with the appropriate product.
  
  Review bids (RFPs) to select CAS products that most closely meet bid requirements, note any exceptions, complete required bid documents, and work with Inside Sales on bid quotes for specified products.
• Support strategic planning & target account support for the introduction of new products and their application and product positioning for increasing market share and margins.
• Market trends/data mining: reviewing data for useful information to reveal trends, patterns, and relationships to support proper product position in the market.
• Product marketing: clarifying potential markets for a product and providing detailed support to the customers and/or sales team and dealer network.

• Bachelor's degree preferred in Engineering, Business Administration, or a related field.
• Minimum of 5 years of progressive experience and responsibilities, including technical sales experience in an industrial refrigeration environment.
• Leadership: a demonstrated ability to lead people and get results through others.
• Planning: an ability to develop and execute effective action plans to achieve results.
• Quality orientation and attention to detail.
• Demonstrated ability to analyze problems and drive to sustainable resolution.
• Effective interpersonal skills, with the ability to establish and maintain effective working relationships with individuals at all levels within the organization.
• Ability to effectively utilize Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) applications.
• Ability to successfully manage multiple tasks and priorities and quickly adapt in a fast‑paced, high‑energy environment.
• Requires strong product knowledge of Hill Phoenix products with a focus on the Case product portfolio.
• Basic understanding of refrigeration and construction requirements for intended applications.
• Willing to travel as needed to attend required meetings, customer visits, etc.
• Effective problem‑solving capability.
• Demonstrated ability to work and communicate effectively with customers and others across all levels and functions of the business.
• Individual must collaborate and establish strong working relationships with customers, contractors, field service, industry peers, and others as needed.

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.