Senior Director - Account Management

Hanover Research – Senior Account Management Director, K-12 Education Arlington, VARemote Opportunity The Senior Account Management Director ensures service delivery to existing clients and conducts renewal and relationship-expansion conversations with senior-level decision makers in the K-12 Education industry.

Our Account Management team plays a critical role in driving the growth and expansion of our firm. They are passionate about the markets we serve and are dedicated to high-performance .Responsibilities Building relationships with current clients through demonstration of in-depth institutional knowledge, understanding of specific institutional needs or priorities, and the ability to propose custom research solutions

Navigating Hanover’s partnership offerings on behalf of the organization, ensuring the appropriate service is provided to meet the client’s needs

Determining appropriate tactics to drive urgency in the renewal and upsell cycle

Creating the opportunity to expand existing relationships through cross-sell opportunities of other service offerings

Educating contacts on the benefits of Hanover's products and services through compelling articulation of our business model and value proposition

Creating customized account plans for each organization, outlining service delivery and revenue-growth strategies for existing and potential clients

Collaborating with the Content team to ensure targeted and substantive solution delivery

Meet challenging monthly, quarterly, and annual revenue goals

Predicting cash retention probability and reporting findings to senior leadership

Average client pool size will range from $3 M to $4MWillingness to travel 10-25% to client sites

Qualifications

Desired Skills and Attributes Bachelor’s degree in business, social sciences, education, communications, political science, economics, psychology, public policy or similar is highly preferred
10 + years of Account Management or Sales experience

Experience with in the Education field is highly desirable

Excellent oral and written communication skills

Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of client service and commercial strategies

Ability to develop relationships, establish credibility, and conduct substantive content discussions with decision makers

Excellent problem-solving skills and strong ability to think strategically about client management

Ability to diagnose client needs and identify relevant s olutions

Be comfortable asking for business and resilient in pursuing revenue opportunities

LocationDMV region preferred (office in Arlington VA)
Remote option available#LI-Remote # Remote Benefits Competitive  base salary and uncapped commission earning potential

Award-winning training program on markets, research methodologies and sales skills

Top performers will be eligible for an annual sales incentive trip Starting at 18+ days Paid Time Off1 4 paid holidays including Martin Luther King Jr. Day, Juneteenth, Indigenous People’s Day, and personal holidays
401(K) employer matching program

Comprehensive health and dental benefits package

Health and wellness packages with discounts to local gym Community service opportunities

Compensation

Hanover Research strives to create compensation and benefits programs that are competitive, equitable and fair. The On Target Earning (OTE) range for this role is $ 190,000 to $ 220,000 per year, which is comprised of a base salary range from $ 110 ,000- $ 1 20 ,000 and a variable uncapped commission structure ranging from $ 80,000 - $100,000 when goal is 100% obtained for this role .

Please note that the base salary offered is contingent on the candidate’s job-related knowledge, skills, and experience. Our base pay range is determined by the role and the market.

Hanover believes in supporting our team’s overall well-being now and in the future. We provide retirement benefits and 401K matching to help you plan ahead , wellness benefits to keep you healthy, medical coverage to lift you up if you or your dependents get sick, and paid time away to rejuvenate. You can learn more about our benefits on our Hanover…