Sr Sales Manager - AI , Spec Sales - Amazon Connect

Description

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end‑to‑market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development and growth of our key technology and consulting partners. Together they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

We’re looking for an accomplished Sales Leader deeply familiar with Contact Center as a Service and generative AI, to lead the CXE business (Amazon Connect) for the central US. The successful candidate will have over‑achieved throughout their career and built strong, deep relationships with F1000 and/or G2000 organizations. This leader will have a broad role – part market maker, part operator and part general manager – and will build a strategy focused on outcome‑based selling, winning new customer segments and growing existing customer segments for the long term.

As a self‑starter willing to operate in a multifaceted way, you should also have experience in market development of cloud infrastructure and/or enterprise applications. The right candidate must possess top‑of‑the‑line leadership skills with the ability to execute on key business initiatives. The role will require working with the overall ecosystem to help secure lighthouse customers, drive top‑line revenue for new services, and develop strategic partnerships.

This is an exciting opportunity to drive the go‑to‑market definition and execution of AWS’s strategy for Amazon Connect for the central US.

Your responsibilities will include driving strategic workloads to deepen business and technical relationships with customers and partners. You will invest your time in developing the high‑performing team of sales experts and build mechanisms to enable the field organization to drive the day‑to‑day interactions that identify prospects for long‑term business opportunities. You will focus on incubating new AWS Productivity Applications services, scaling existing AWS services, delivering workload/solution specific domain expertise to the broader field organization, and developing repeatable, packaged solutions to solve customer challenges.

As the voice of the customer, your findings will influence product teams to help them evolve the products and address issues, concerns, and requests from the field. To be successful, you will need to analyze and determine key customer insights from business drivers, market trends, customer feedback, and operating metrics. You will be responsible for establishing clear goals for your team, including quotas.

You must ensure that your team is managing opportunities effectively throughout the sales cycle and practicing good pipeline hygiene. You will be expected to plan and allocate for the best use of team resources in order to meet goals and quotas.

• Bachelor’s degree, or BS degree
• 8+ years of sales/sales management in infrastructure or cloud technology, leading a direct or indirect account team and experience leading leaders with proven results
• Leadership experience in a customer‑facing role in the CX/VDI technology industry

• Experience in a people management or leadership role which includes coaching and developing others
• Ability to motivate, encourage and coach others to develop strong relationship building and sales skills
• Experience working with new product/service development teams and their outbound functions
• Track record of building rapport with senior customer executives (e.g. CEO, CIO, CTO), building close relationships, and helping customers execute on large engagements.
• Experience and success in negotiating complex deals with customers and partners.
• Experience carrying quotas, while consistently exceeding them by doing the right thing for customers
• Strong CX background with history of growing a Contact Center, VDI, or Unified Communications business.

The base salary range for this position is listed below. Your Amazon package will…