Customer Success & Growth Associate

Company Description

Freely Payments is a specialized fintech company that helps distributors dramatically reduce processing costs through exclusive rates, intelligent routing, and cash-back solutions. By lowering transaction costs, Freely enables distributors to benefit from card acceptance, including improved cash flow, reduced credit risk, and streamlined accounts receivable. The company focuses on delivering payment solutions that enhance customer benefits and fuel sales growth. Freely is built by industry veterans with deep expertise in payments, food distribution, and fintech innovation.

The team shares a commitment to transforming the payment acceptance landscape for distributors.

The Customer Success & Growth Associate is a full-time, on-site role based in Arlington, VA. This role focuses on supporting and growing distributor relationships by ensuring a smooth onboarding experience, providing ongoing account support, and proactively addressing customer needs. Day-to-day responsibilities include engaging with customers to understand their goals, monitoring account performance, identifying opportunities for optimization, and coordinating with internal teams to resolve issues.

The associate will track key success metrics, prepare customer-facing reports, and contribute to customer education on Freely’s products and features. This role also involves collaborating with sales and product teams to drive customer retention, expansion, and long-term satisfaction.

• Strong customer-facing skills in Customer Engagement and Customer Support, with the ability to build trust and maintain professional relationships.
• Experience driving Customer Satisfaction and Customer Retention through proactive communication and solution-oriented support.
• Solid Analytical Skills to interpret data, identify trends, and recommend actions that improve customer outcomes and account performance.
• Excellent written and verbal communication skills, including the ability to explain complex payment concepts in clear, accessible language.
• Organized and detail-oriented, with proven ability to manage multiple customer accounts and priorities simultaneously.
• Comfort working in a fast-paced, high-growth fintech or B2B environment; experience in payments or distribution industries is a plus.
• Proficiency with CRM tools and basic data analysis (e.g., spreadsheets, dashboards) to track customer activity and results.
• Bachelor’s degree in Business, Finance, Communications, or a related field, or equivalent practical experience.