Customer Sales Specialist at Entyre Inc Arlington, VA

About Entyre Care

Entyre Care is focused on helping family caregivers with dignity, stability, and the financial support they deserve. The organization aims to rebuild the long‑term care experience by delivering exceptional support quickly and with ownership, compassion, and excellence.

We are seeking a highly motivated, results‑driven Sales Representative to join the Customer Experience team. This role involves being the first point of contact for prospective families, guiding them through the initial eligibility process, and helping them understand how Entyre Care can support them. You will manage a high volume of inbound and outbound calls, qualify prospective customers, and convert opportunities into appointments for our Nurses and Care Managers.

We are looking for compassionate, empathetic, and ambitious individuals who combine strong communication skills with a sales mindset and a desire to make a meaningful difference.

• Deliver exceptional customer service while conducting eligibility assessments for prospective clients, healthcare providers, and other stakeholders via phone and email.
• Handle a high volume of inbound and outbound calls with prospective families.
• Build rapport with prospective customers by understanding their needs, challenges, and goals to determine eligibility and service fit.
• Qualify and convert prospective customers into appointments for clinical care teams.
• Accurately maintain customer records, notes, and follow-up activities within Hub Spot CRM.
• Consistently achieve or exceed sales quotas, KPIs, and performance metrics established by the Director of Customer Experience.
• Analyze customer feedback and collaborate with cross‑functional teams to improve the customer journey.
• Prepare and maintain documentation, reports, and data using Microsoft Excel, Word, and Outlook.
• Ensure all customer interactions comply with healthcare regulations, internal policies, and industry best practices.
• Demonstrate exceptional attention to detail and ownership to ensure timely and accurate completion of tasks.

• Results‑oriented with a strong sales mindset and a passion for exceeding goals.
• Outstanding communicator with excellent phone etiquette and interpersonal skills.
• Compassionate, empathetic, and motivated to help families navigate care decisions.
• Comfortable managing a high volume of customer interactions in a fast‑paced environment.
• Highly organized with exceptional attention to detail.
• Proactive self‑starter who takes ownership and thrives in a collaborative team environment.
• Adaptable and eager to learn new processes, systems, and healthcare programs.

• Experience in customer service, inside sales, call center, or customer success roles.
• Experience managing a high volume of inbound and outbound calls.
• Familiarity with CRM platforms, preferably Hub Spot.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Experience in healthcare, insurance, or human services is an advantage but not required.

• Insanely Great for Families – Delivered Now:
  Relentlessly solve caregiver needs with excellence and speed.
• Speed is King – Ruthless Focus:
  Eliminate distractions and execute on critical objectives with urgency.
• Raise the Bar:
  Demand A‑player performance and continuous improvement from yourself and your team.
• The Speed Algorithm:
  Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction.
• Act Like Owners – Bold Bets, Fast Action:
  Take initiative, make bold decisions, and move fast to drive results for families.