Industry Sr. Account Manager

Industry Sr. Account Manager

Position Type Full Time Job Shift Day Education Level 4 Year Degree Travel Percentage Up to 25% Category Education

The Industry Account Manager is responsible for growing revenue from Industry partners by providing superior service and value, and by matching partner needs to the ISTE portfolio of offerings, including SEAL, Ed Tech Index, Co-Lab, EdSurge, and EL Magazine. This role blends consultative account management, sales enablement, and cross-functional collaboration to strengthen partner relationships, expand engagement across the portfolio, and turn customers into raving fans.

Key Responsibilities

• Account & Pipeline Management
• Consultative Sales & Relationship Management
• Communication & Marketing Collaboration
• Media Kits & Program Development
• Market & Competitive Awareness

Salary: $80,000–$85,000 plus performance incentive plan targeting 30% of base salary

PRIORITY WILL BE PROVIDED TO CANDIDATES LIVING IN THE DC METRO AREA (MD, DC, or Northern VA); you will be REQUIRED to come into the Arlington, VA office one day per week.

• Knowledge of consultative sales, strategic account management, and customer success principles.
• Knowledge of the K–12, higher education, and EdTech landscape, including current industry trends and challenges.
• Familiarity with, or the ability to quickly learn, the ISTE+ASCD portfolio of offerings (SEAL, EdTech Index, Co-Lab, EdSurge, EL Magazine, and related products) to effectively align partner needs with organizational solutions.
• Working knowledge of Salesforce or comparable CRM platforms, including pipeline management, forecasting, and data integrity best practices.

Experience

• Bachelor's degree in Business, Marketing, Communications, Education, or a related field, or an equivalent combination of education and professional experience.
• Experience collaborating across cross-functional teams, including marketing, content, product, and operations, to deliver customer solutions
• Experience managing a portfolio of customer or partner accounts with responsibility for retaining, expanding, and growing revenue.
• Experience developing and executing account strategies that result in increased customer engagement, renewals, cross-selling, or upselling.

Skills and Abilities

• Excellent relationship-building, interpersonal, written, verbal, and presentation skills, with the ability to establish credibility and build long-term strategic partnerships.
• Demonstrated attention to detail and commitment to maintaining accurate CRM data and pipeline hygiene.
• Strong project management, organizational, and time management skills, with the ability to manage multiple priorities and deadlines simultaneously.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, monitor account health, and make data-driven recommendations.
• Ability to develop strategic account plans, conduct executive business reviews, and maintain accurate sales forecasts.

Work Environment

• Normal demands associated with a deadline-drive office environment.
• The noise level is generally quiet to moderate.
• Daily contact with external customers, vendors, colleagues, associates, supervisors, and staff at all levels of the organization.

• Ability to remain at a desk for extended periods of time.
• Ability to communicate and exchange information with others.
• Ability to move about to coordinate work in areas of varying heights.
• Ability to perceive and inspect records in a document management system.
• Ability to operate general office equipment.
• Ability to travel to off-site meetings.
• Ability to lift, carry, move, or position objects weighing up to 10 pounds.