Retail Sales Design Center Leader - Arlington, VA

Company Description

Ethan Allen Global, Inc. is a luxury interior design and home furnishings brand with nearly a century of experience in product design, manufacturing, marketing, sales, and delivery. From its origins in Vermont, the company has grown into a global presence with Design Centers serving diverse communities around the world. Ethan Allen is known for its distinctive style, high-quality products, and commitment to delivering a premier interior design experience.

Team members are encouraged to do world-class work, grow their skills, and take on new challenges in a supportive, collaborative environment. The company fosters an entrepreneurial mindset and strong sense of community, offering long-term career development and opportunities to shape a rewarding future.

The Retail Sales Design Center Leader is a full-time, on-site role based in Arlington, VA. This role is responsible for leading the Design Center’s retail sales operations, including overseeing daily showroom activities, guiding sales associates, and ensuring exceptional customer experiences. The leader will support design and sales teams with product knowledge, merchandising direction, and performance coaching, while maintaining a visually compelling and brand-consistent environment.

Day-to-day responsibilities include setting sales goals, monitoring results, handling customer escalations, coordinating with corporate and logistics partners, and ensuring adherence to company policies and procedures. The role also involves identifying local market opportunities, implementing sales initiatives, and promoting a collaborative, high-performance culture aligned with Ethan Allen’s standards of service and design excellence.

• Candidates should possess strong Customer Service and Interpersonal Skills to build relationships, resolve concerns, and create a welcoming design center experience.
• Candidates should possess proven Retail Sales experience and familiarity with sales processes, goal-setting, and performance tracking in a customer-facing environment.
• Candidates should possess solid Product Knowledge and an interest in interior design and home furnishings to confidently guide clients in their selections.
• Candidates should possess clear and professional Communication skills, both verbal and written, to interact effectively with customers, team members, and corporate partners.
• Additional beneficial qualifications include prior retail leadership or supervisory experience, comfort with POS and CRM systems, basic visual merchandising skills, and the ability to work a flexible schedule including evenings, weekends, and holidays.
• A high school diploma or equivalent is required; a bachelor’s degree in business, retail management, interior design, or a related field is preferred.