Security Officer Patrol Analyst

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a  
** Corporate Security Badging Office - Badge Technician I
** in  
** Arlington, VA** , you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal at a dynamic technology location where you will monitor and patrol assigned areas, stay visible to help to deter security-related incidents, and support a welcoming environment through strong communication and customer service. In this role, you will contribute to daily operations with agility, reliability, innovation, teamwork, and integrity while helping people feel supported throughout the site.

** Position Type:
Full Time*
* ** Pay Rate: $22.57 / Hour*
* *
* Job Schedule:

*
* ** Day*
* ** Time*
* Mon
08:00 AM - 05:00 PM

Tue
08:00 AM - 05:00 PM

Wed
08:00 AM - 05:00 PM

Thur
08:00 AM - 05:00 PM

Fri
08:00 AM - 05:00 PM

** What You'll Do:*
* + Provide customer service to clients by carrying out security-related procedures, site-specific policies, and/or appropriate emergency response activities.

+ Respond to incidents and critical situations in a calm, problem-solving manner.

+ Conduct regular and random patrols throughout the location and perimeter, as working environments and conditions may vary by site.

+ The Badge Technician I is primarily responsible for providing customer service support, facilities support, phone call handling and trouble ticket resolution, as well as access management. While operating under close supervision of the Shift Supervisor, a Badge Technician I is expected to independently execute a number of standard operating procedures to support corporate employees and affiliates on a regular basis.

+ This role will be part of a team of professionals working in a fast-paced and complex environment to troubleshoot badging operations. Duties include, but are not limited to, helping corporate employees and associates resolve their badging issues via phone, email, trouble ticketing, and in-person through a Walk-Up service. Various administrative badging duties require good judgment and creative problem solving, even in the absence of specific instructions, with a combined perspective of excellent customer service and strong attention to detail as security specialists.

+ The successful applicant will be comfortable with shift-based work, have direct day-to-day contact with our clients, and will need: outstanding communication skills, an exceptional ability to multitask, a great attitude and work ethic, the ability to be a self-reliant team player, and the capacity to leave a consistent positive impression with each and every interaction.

*
* Minimum Requirements:

*
* + Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.

+  1-2 years of experience in an administrative or customer service role

+ Experience working with security access control systems and badging applications/software (e.g. Lenel)

+ Possess a high school diploma or equivalent.

+ As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.

+ Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.

+ As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

+ A valid driver's license will be required for driving positions only.

+  
*
* Skills and Abilities:

** - Excellent multitasking and ability to remain cordial and professional in stressful situations
- Outstanding phone etiquette and strong people skills
- Proactive problem-solving abilities
- Capacity to learn and apply standardized operating procedures to support issue resolution
- Positive attitude and outgoing personality
-…