Program Assistant - Anti-Trafficking Services

Program Assistant

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 110 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities.

We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life.

USCRI manages the Trafficking Victim Assistance Program (TVAP) and the Aspire:
Child Trafficking Victim Assistance Program (Aspire) across a multi-regional network of service providers in every state and U.S. territory through a cooperative agreement with the Office on Trafficking in Persons (OTIP) within the Administration for Children and Families (ACF), U.S. Department of Health and Human Services (HHS). The central purpose of the programs is to help foreign national survivors of trafficking achieve HHS certification/eligibility and provide trauma-informed, person-centered, comprehensive case management services, facilitating timely access to benefits and community referrals so they can rebuild their lives and re-establish their ability to live independently.

These comprehensive services include emergency assistance, housing, safety planning, basic needs, health, legal, education, employment, language, and assistance in accessing HHS Certification/Eligibility to attain further resources to the same extent as refugees.

The Program Assistant provides key programmatic and ongoing critical training and technical assistance (TTA) and outreach support to program staff and partners across ACF Regions and/or other specialized program areas, helping to ensure efficient funding allocation and quality standards of care to eligible foreign national victims of human trafficking. The Program Assistant position reports to the Associate Director of Trafficking Services located at USCRI's office in Arlington, VA.

• Serve as first point of contact and manage the USCRI national 1-800 General Line and network email account, ensuring prompt responses to inquiries;
• Review and respond or forward daily inquires for follow-up action as needed and coordinate service and information referrals from service providers, resettlement agencies, partners, survivors, attorneys, law enforcement agents, and other stakeholders in coordination with Program Officers;
• Facilitate connection of referrals from a variety of sources (including direct referrals from survivors) to service providers;
• Work closely with program staff to support day-to-day program operations, ongoing training and technical assistance;
• Support network-wide communications, assessments, and ongoing outreach to current and potential program partners;
• Schedule webinars, trainings and assist with capacity building and onboarding for the program and network;
• Support the development and maintenance of program database system;
• Assist with financial and program audits to ensure efficient funding allocation and quality standards of care, and assist with designated region(s) and/or specialized program areas as assigned and needed;
• Collect data and contribute to the analysis and reporting of programmatic outcomes;
• Process and track enrollment services, financial expenditures, data collection, analysis and evaluation, and assist with budget status and projections for timely and accurate programmatic reporting;
• Contribute to the service provider handbook, annual strategic programmatic workplan and program policies;
• Participate in meetings and trainings on issues relevant to TVAP/Aspire and help assist with presentations as needed;
• Generate correspondence, administrative reports and related documentation as assigned; and
• Perform other duties as assigned by supervisor.

All of…