Surveillance Shift Manager; Internal

Starting Wage: $32.56/hr

Company Standards

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values;
Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Oversees the daily operations of the surveillance department, partnering with the other shift supervisors and the director regularly.
• Ensures that team members are trained in regards to updates or changes in regulatory requirements.
• Communicates with all department heads to insure property protection and compliance.
• Using multiple screens, monitors the external and internal activities of Angel of the Winds Casino Resort activities.
• Reports any issues, investigations or violations to the Manager/Director of Surveillance.
• Remains knowledgeable and current on all games, advantage plays, cheats, scams, and fraud detection techniques and possesses the ability to teach all aspects to a shift or team.
• Ensures surveillance’s documentation, reports, investigations and violations are organized and to department standards.
• Responsible for the detection, recording and monitoring of illegal or unusual activities and circumstances in the gaming facility.
• Observes asset transports, entries to secured areas and any other observations needed to protect the assets and interests of the casino and information.
• Reports and offer solutions to any area of vulnerability to loss from internal or external sources.
• Investigates and reports illegal activity or unusual occurrences. Also helps assists in the identification and detention of persons who may be involved in illegal acts relating to gaming operations.
• Ensures equipment is taken care of and in working condition, reports any concerns to Manager
• Cooperates with department managers on matters of mutual concern.
• Cooperates with local law enforcement in the prevention and reporting of criminal activity with the gaming facility.
• Reports any violations of company policies and procedures, internal controls, Gaming Regulations and Title 31 requirements, gaming compact and/or any state and federal laws.
• Analyze situations as they occur and take appropriate action.
• Selects, hires, trains, evaluates, terminates, schedules and recommends salary increases for staff.
• Creates, implements and assesses training programs.
• Must learn, comprehend and comply with all company policies and procedures, internal controls, Gaming Regulations and Title 31 requirements.
• Protects the gaming interests and assets of the casino at all times.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Qualifications

• Exceptional guest service skills required.
• Casino Surveillance lead or Supervisor experience required.
• All games knowledge required.
• Ability to prove knowledge of advantage play techniques is required.
• Required to pass level III training within first 90 days.
• Comfortable working in an isolated environment, with little social interaction.
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Proven intermediate skills in Windows, MS Office Programs…