Patient Services Specialist

• Pay or shift range: $24.96 USD to $30.95 USD
  This is the full salary range for the position. The final rate of pay will be determined based on years of relevant experience including skill set, experience, qualifications and other job-related factors.

Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs. Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more!

We also offer $0.75/hour for those who test proficiently in a second language.

The Patient Services Specialist provides support and promotes access to primary health care with non-clinical services that enable individuals to connect through system navigation, benefit acquisition, community resources, education and other enabling services. The Specialist will (a) help current patients connect with community resources outside the organization’s scope of services; (b) assist residents within the service area in establishing linkage to CHC services;

and (c) help current patients and residents within the service area connect with accessing subsidized, low-cost and free health insurance programs. In addition, the Specialist will provide assistance under grant covered services and eligibility for the organization’s sliding fee discount program. This position will assist in building and maintaining relationships with community partners and will participate in events hosted by the organization and/or sponsored by community partners.

• Reads, speaks, understands and writes proficiently in English.
• Works independently and is self-directed.
• Works effectively in a team environment.
• Problem-solves with creativity and ingenuity.
• Organizes, prioritizes, and coordinates multiple activities and tasks.
• Works with initiative, energy and effectiveness in a fast-paced environment.
• Produces work in high quantity and quality.
• Remains calm and effective in high pressure and emergency situations.
• Use of multi-line telephones and other office machines.
• Knowledge of medical, dental, or pharmacy terminology.
• Proficiency in the use of Microsoft Office applications;
  Word, Excel and Outlook.
• Possess ability to write routine reports and correspondence.

Preferred:

• Knowledge of the health and human services infrastructure, health insurance programs and public coverage options.
• Public speaking: one-on-one or in group settings.

• High school graduate or equivalent.

Preferred:

• Associates degree in healthcare related field, or in lieu of degree, a combination of equivalent education and work experience.

• Health care or related experience (1 year).
• Customer service related experience working with the general public (1 year).
• Working with insurance/program eligibility in a community-based organization.

Preferred:

• Health care information systems, such as electronic health record and practice management systems experience.
• Working with low income, multi-ethnic populations.
• Working with private and/or government third party reimbursement.
• ICD-10 coding experience.
• CPT-4 coding experience.
• CDT-5 coding experience.

• Serves as a subject matter expert for staff, patients and residents within the service area on all aspects of system navigation, benefits acquisition, assistance programs and community resources.
• Provides support for current patients with system navigation (i.e., cross-services referrals) and promotes access to primary care (e.g., medical, dental, pharmacy, mental health) and ancillary services within the organization’s scope of services.
• Provides support for residents within the service area promotes access to primary care (e.g., medical, dental, pharmacy, behavioral health) and ancillary services within the organization’s scope of services (i.e., recruitment of new patients).
• Provides support for current patients and residents within the service area for benefit…