Clinical Administrator Coordinator

Like you,
United Health Group is strong on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases.

Bring your skills and talents to a role where you'll have a chance to make an impact.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
Join us to start Caring. Connecting. Growing together.

is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service. Supports the teams in meeting state compliance goals.

Schedule: A 30-hour work week, Monday through Friday 3-10-hour shifts between the hours of 5:45 am to 5:30 pm. The schedule will be determined by the supervisor upon hire.

Location:  Street NE, Arlington, WA 98223

• Manage administrative intake of members
• Perform admitting responsibilities of patients to surgery center
• Ability to update patient's charts
• Answer incoming and outgoing calls
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
• Monitoring the waiting room
• Ability to assist patients with discharge including communication to their arranged ride home from facility
• Assisting and communicating with the clinical staff with setting up documentation and patient flow through the surgery center
• Navigate and document multiple clinical applications and SharePoint sites
• Enter all data into the electronic health record according to company policies and procedures
• Handle resolution/inquiries from members and/or providers
• Performs other duties as assigned

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma/GED (or higher)
• 2+ years of customer service experience
• 1+ years of computer proficiency experience in Microsoft Office and demonstrates solid computer skills

• Experience working within the health care Industry and with health care insurance
• Experience working in a hospital, physician's office or medical clinic setting
• Experience working in a call center
• A clerical or administrative support backgrounde
  
  Clinical experience
• Knowledge of ICD-9 and CPT codes

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work…