Program Manager​/Training Lead

Overview

Program Manager/Training Lead —

Employment Type:

Full Time
Department:
Project Management

Here at CGS, we are seeking a Program Manager/Training Lead to assist with the design, development, and delivery of training for internal and external audiences for a government client. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. We are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others.

CGS offers an environment in which our employees feel supported and we encourage professional growth through various learning opportunities.

• Review draft Training Plans and collaborate with the transformation readiness team to finalize.
• Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan, with test scenarios and myVCF system screenshots provided by the system integrator to inform training materials.
• Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes, including curriculum and standardized materials related to policies and procedures for claim review, claim administration, quality control, and payment. Materials will be provided by VCF subject matter experts and co-delivered by the vendor training team. Training will be instructor-led, in-person, and virtual for approximately 10–75 VCF staff members depending on subject matter.
• Create user-friendly, professional graphics and communication media for How-To Guides, website content, and other communications to inform and educate the public, law firms, and VCF staff about VCF Transformation and related process and system changes.
• Partner with the VCF team and the system integrator to support staff during the transition and rollout of transformed claim review and operational processes. Determine the overall training schedule and timeline with the VCF Transformation Readiness Team.
• Design and develop myVCF system training using training materials delivered by the MyVCF System Integrator.
• Develop internal and external communication materials, including Power Points, handouts, and support for focus groups, as directed by the VCF.
• Submit all communications and training materials for approval by VCF and track through the approval process, ensuring prioritization and necessary adjustments are made.

• Ability to design and develop a comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules.
• Minimum of 5 years’ experience developing training for clients.
• Strong leadership skills to manage and guide the training team, coordinate schedules with the VCF Transformation Readiness Team Lead, and communicate updates to VCF leadership.
• Ability to manage multiple concurrent training work streams, ensuring quality and on-time deliverables.
• Bachelor’s degree in a relevant field required.
• Minimum of 7 years’ experience managing training and communications teams and schedules to achieve outcomes.
• Experience with Salesforce preferred.
• Experience using Adobe Captivate for training development.
• Ability to obtain a Public Trust clearance and be a United States citizen.

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s needs. We are committed to solving the most challenging and dynamic problems. We have grown our government contracting portfolio for seven years, building valuable partnerships through honesty, professionalism, and quality work.

We value honesty, professionalism, and delivering the best quality to our consumers.

We care about our employees and offer a comprehensive benefits package, including:
Health, Dental, and Vision;
Life Insurance; 401k;
Flexible Spending Account (Health, Dependent Care, and Commuter);
Paid Time Off and observed holidays.

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

Explore additional job opportunities with CGS on our Job Board:

For more information about CGS please visit:  or contact:
Email: [email protected]

#CJ $180,000 - $200,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.