Coach​/Ops Mgr Trainee

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores and providing feedback. Tourto Teach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives merchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way service model, managing and supporting customer service initiatives for community outreach programs ensuring customer needs complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating PL profit loss statements, managing and assisting in budgeting forecasting and controlling expenses in designated business area, confirming they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow and operational processes, developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, recognizing associates, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Coordinates and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition and promoting a belonging mindset. Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices.

Builds high‑performing teams, embraces differences in people, cultures, ideas and experiences, creating a workplace where associates feel seen, supported and connected through a culture of belonging, creating opportunities for all associates to thrive and perform.

• Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback.
• Communicate store operations, utilize technology, business initiatives, and merchandising to support company direction.
• Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.
• Model exceptional customer service standards to store associates by following the One Best Way (OBW) service model; manage customer service initiatives and community outreach programs; resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and provide process improvement leadership.
• Drive the financial performance and sales of designated store areas by reviewing and evaluating profit & loss statements, managing budgeting, forecasting, and controlling expenses, ensuring they are indexed to sales, monitoring merchandise presentation, inventory flow, and operational processes; develop and execute action plans to…