IT Account Management Officer

Account Management Officer

Make an impact behind the scenes of a strategic, customer-facing function. As an Account Management Officer, you will be the right hand to the Account Manager serving AXA entities, ensuring smooth, reliable, and transparent delivery of AXA GO services. You'll turn plans into actions: preparing governance, tracking performance, coordinating stakeholders, and keeping our customers informed. Your work frees the Account Manager to focus on strategic dialogue while you orchestrate the operational engine.

Serve as the Account Manager's operational right hand and primary day-to-day contact for Entities/OpCos, coordinating service delivery, governance and reporting, supporting financial transparency and risk follow-up, driving product adoption, managing operational escalations, and ensuring clear one-voice communication to safeguard QoS and customer satisfaction.

Your responsibilities include:

• Operate as the primary operational point of contact for Entities/Op Cos
• Support strategy execution and product adoption
• Safeguard service quality and manage operational escalations
• Drive customer satisfaction actions
• Contribute to risk identification and follow-up
• Enable financial transparency and support revenue assurance
• Orchestrate governance and reporting
• Manage end-to-end request intake and tracking
• Assist with project cost proposals and So Ws
• Act as operational backup to the AM

We are looking for someone with the following experience and skills:

Experience:

• Strong IT background
• Experience of working in a complex global Organization
• Good understanding of Group Operations Governance

Soft skills / transversal skills:

• Good understanding of insurance business needs/challenges of the Opco in the short and long term
• Good understanding of regulation and imperatives on Risk and Control, Legal and Governance, Compliance and Data Privacy regulations and rules
• Good understanding of financial management processes and budget management
• Strong understanding of IT Service Delivery activities and track record in project / program delivery
• Excellent English communication level

Interpersonal skills:

• Excellent communication skills, with the ability to build trustful relationships at all levels
• Excellent listening and facilitation skills to manage conflicting interests with a constructive and transversal mindset
• Ability to work in multi-cultural teams and achieving results in a matrix organization
• Ability working under pressure. Proactive and customer-centric mindset

The division Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. The department / team You will join the Asia & Africa Market department within the GTO division. Our market teams are spread across various Asian countries, including Malaysia, Indonesia, Hong Kong, Japan, and Singapore, with Malaysia serving as the central hub for this department.

In addition to Asia, we also have a team in Spain that supports the African entities.

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams.

We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive.

You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives.