Regional Operations Supervisor; Catering

JOB DESCRIPTION

Reports to: Regional Operations Manager (Catering)

Responsible for: Supporting the Regional Operations Manager in the daily running and managing of School Meals Kitchens and Dining Centres within your designated area

This is an extremely exciting opportunity not to be missed for a Regional Operations Supervisor with previous multi-site experience to join a catering service with ambitious plans for the future.

Reporting to the Regional Operations Manager (ROM), you will be responsible for supporting the operational running of School Meals Kitchens and Dining Centres within your designated area.

The person we are looking for will have strong people management and interpersonal skills; exceptional customer service acumen; a good eye for detail, and the ability to prioritise tasks, to assist the ROM to meet deadlines, and to nurture, train, support and develop people. Excellent practical cooking skills are required to support the provision of a high-quality School Meals Service.

This job description will be subject to review in light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

• Assist ROM in overseeing and managing dispersed teams, motivating and enthusing people to deliver results, and effectively managing and resourcing Mobile Teams within the Catering Service.
• From time to time, required to manage the service provision in a School Meals Kitchen due to staff absences, including responsibility for ordering supplies, completing monthly financial returns, and handling monies for banking. This may involve running multiple sites at one time.
• In absence of ROM, undertake essential duties as delegated by Senior Catering Manager.
• Support ROM in administrative procedures and processes to ensure smooth running of catering services: procurement needs, interviewing and selection of staff, participation in grievance and disciplinary panels, as requested.

• Support ROM in delivering best practices and delivery of the Catering Service.
• Continuously respond to staffing emergencies. The post holder may be contacted out of working hours by staff who cannot report for work, and urgent action is required to solve the problems. The post holder will manage a range of conflicting priorities.
• Participate and lend support to recruitment campaigns.
• Ensure all new staff receive the agreed induction training and associated information when commencing employment. Encourage team participation of all staff within the EA Health and Wellbeing initiatives.
• Deliver training modules to kitchen‑level staff in various areas.
  • Induction Training:
    Carry out induction training to the Head of Kitchens in School Meals and Cash Cafeterias to ensure they are capable of training all staff under their supervision.
  • In‑Service Training:
    Carry out training of staff within kitchens to improve standards.
  • Health and Safety Training:
    Instruct on all aspects of Basic Food Safety and Health and Safety Regulations.
• Work along with ROM to participate in the Service Improvement Team to implement strategies and encourage innovation to bring great ideas to life within the school meals service.

• Under Section 75 of the Northern Ireland Act (1998), the post holder is expected to promote good relations, equality of opportunity and pay due regard for equality legislation at all times.
• The post holder has a wide range of stakeholders. On a daily basis, contact is made with the Area Manager and all grades of kitchen staff. Occasionally contact is made with staff in other departments at headquarters, i.e., Wages, Maintenance, Catering Services and Personnel. When on stand‑in duty, contact is made with the School Principal to promote good relations and ensure the specified requirements are being implemented.
  
  Frequent contact is made with suppliers, and on occasions, it is necessary to communicate with Environmental Health Officers.
• Support ROM to…