Shift leader, Hospitality ​/ Hotel ​/ Catering

Are you a natural leader on the floor, with a heart for people and for hospitality?

32 – 38 hours | A Beautiful Mess Arnhem Rozet

Do you want to work at a place where hospitality, social impact and team development come together? Then this role as Shift leader at A Beautiful Mess in Arnhem is for you.

About A Beautiful Mess

A Beautiful Mess is a social enterprise and hospitality concept of Refugee Company. In the restaurants and community cafes, colleagues work together with newcomers on their future. They work on the basis of quality, hospitality and inclusion, with much attention to talent development.

In Arnhem, A Beautiful Mess sits in the middle of Rozet: a connecting place for the city where culture, meeting and impact come together.

The Role of Shift leader

As Shift leader, together with the management team, you lead the team and are responsible for the daily operations. You actively work on the floor, are visible to guests and colleagues and ensure that service, processes and team development are aligned.

You set the right example in service, cooperation and compliance with house rules. At the same time, you pay attention to developing colleagues and creating a safe, professional working environment in which colleagues can grow. These are often colleagues and trainees taking their first steps in the Dutch labor market.

What will you do?

Leading & coaching
– Managing and coaching the team during the shift
– Really getting to know team members and paying attention to individual development
– Setting the right example in hospitality and service
– Working with and within a diverse team with different backgrounds
– Working with the team on growth and continuity

Guest experience & service

– Actively greet guests and have a visible presence on the floor
– Deal with complaints and proactively provide solutions
– Upsell and make suggestions at the table
– Provide consistent, warm and professional service

What do you bring?

– Affinity with the mission and social domain
– Experience in hospitality and floor leadership
– Coaching, empathetic and clear communication style
– Strong guest focus and organizational acumen
– Flexibility, punctuality and solution orientation

What does this role offer?

• A meaningful position within a social enterprise
• Lots of room for your own input
• A team with diverse backgrounds and talents
• Market-based salary according to collective bargaining agreement for the hospitality industry and opportunities for advancement
• A workplace where impact and hospitality go hand in hand