Administrative Coordinator

Title: Administrative Coordinator

Department: Student Ach & Success Prog

Campus

Location:

Arnold/Main Campus

Salary Range: $25.29-$31.61 per hour

Work Mode: This position requires some regular in-person presence on campus or at alternative locations, depending on business needs of the office.

Hours Per Week: 40

Position Type: Full-Time Staff, Non-Exempt

The Administrative Coordinator for the Student Achievement and Success Program (SASP) at Anne Arundel Community College plays a central role in managing the daily administrative operations of a dynamic, equity-driven student support program. Reporting to the Director, the Administrative Coordinator manages the daily functions of SASP, including the “front office” staff and processes. This position ensures the smooth and efficient operation of the SASP office by providing direct administrative support to program leadership and staff;

serving as a frontline point of contact for students, faculty, staff, and external partners; and managing systems and platforms to maintain program fluidity. This role requires exceptional organizational skills, the ability to multitask in a fast-paced environment, and a strong commitment to the college’s mission of advancing student success, particularly among underserved and historically marginalized populations. The Administrative Coordinator supervises the front office operations, including triaging student concerns, inquiries, and needs related to program participation and enrollment through graduation.

The Administrative Coordinator has primary responsibility for maintaining student distribution to advising staff, calendar management through institutional systems, facilities updates, and budgetary allocation.

ADMINISTRATIVE

• Provide administrative support to the department, including management of the department’s scheduling system utilizing Bookings. Set up both in-person and remote services for advising services using Microsoft Bookings: student-facing, advisor-facing, and the technology behind the scenes to make the system run smoothly. Manage communication with service providers and support all necessary troubleshooting to rectify issues. Provide status updates to leadership and department staff.
  
  Maintain digital documentation for display for appointment scheduling.
• Room reservations: coordinate room reservations for various SASP activities using the Resource 25 system.
• Primarily responsible for all ordering of office supplies; maintain inventory and distribution.
• Keep the office files and supplies organized, efficient, and functional, and maintain a professional-looking office.
• Responsible for developing and implementing front office policies by setting procedures and standards.
• Develop, format, and maintain a complete department calendar of events for distribution and for posting on the events bulletin board.
• Research, compile, and track data; create spreadsheets to track student participants, scholarship recipients, and caseloads. Communicate with financial aid regarding scholarship distribution and confirmed students. Keep track of the semesterly budget to assist the Director in proper allocation of funding. In collaboration with the Director, communicate with Financial Aid and prepare spreadsheets of students and funding distribution.
• Prepare and track Project Service Requests (PSRs) pertaining to office moves, new equipment purchases, employee hires, new temporary and work-study student hires.
• Compose and submit work order requests for faculty, staff, program manager, assistant director, and director.
• Coordinate travel arrangements including flight, hotel, and car rental reservations for staff without p-cards.

CUSTOMER SERVICE

• Manage the Lending Library and the distribution of materials through this program. Create the Microsoft Office form, retrieve and respond to student inquiries, coordinate purchases with the bookstore and outside vendors, distribute funds using the internal journal transfer system and necessary paperwork. Distribute additional responsibilities and tasks to the front office team to support Lending Library efforts/ needs.
• Responsible for managing the…