Member Solutions Center Representative

Description

Founded in 1948, Arsenal Credit Union is a thriving, federally insured, state-chartered financial cooperative with $430 million in assets. We are passionate about helping our members take charge of their finances through exceptional service delivered across our branch network and powerful digital banking tools. Our mission is to equip members with the confidence, resources, and technology they need to achieve their financial goals — and crush them!

As a proud recipient of the St. Louis Post-Dispatch Top Workplace award in both 2024 and 2025, we celebrate a workplace culture built on unity, trust, and respect. We recognize that our employees are our greatest asset, and we are committed to fostering a welcoming, supportive, inclusive, and inspiring work environment. At Arsenal, you’ll find fair treatment, open communication, and opportunities for personal growth.

Together, we empower our employees to advocate for our members, deliver exceptional service, and make a meaningful difference in our community.

We are seeking a qualified professional to serve as a Representative in our Member Solutions Center at our Arnold, Missouri, location, delivering high-quality service to both internal and external members. This role involves establishing and servicing all member deposits, service-related accounts, loans, and remote banking solutions. Reliability, dependability, and professionalism are a must. In all interactions with members, this role must provide confidential and accurate service in a prompt, reliable, and courteous manner, assisting members with transactions and services.

There is a possibility of a hybrid work arrangement after six months of employment.

• Assist and respond to member inquiries regarding interest rates, credit union hours, direct deposits, check orders, cleared checks, available funds, credit cards, debit cards, and loan payoffs.
• Provide email, phone, chat, and video support to both internal and external members.
• Assists with administering and maintaining automated systems, including iTalk, Jive phone software, Online and Mobile Banking, Bill Pay, and Remote Deposit Capture.
• Ensures that calls, video calls, ITM calls, and chats are being routed correctly and that all technologies are fully utilized to maximize member service and staff productivity. Respond to all types of member inquiries via phone, fax, email, or written correspondence.
• Responsible for being the first point of contact for all issues that arise, along with being responsible for maintaining any notifications or updates, as applicable.
• Perform transfers, advances, payments, and miscellaneous account inquiries with accuracy. Process member loan requests by phone and Loan Engine offers.

• Minimum of two to five years of related work experience.
• Must demonstrate strong problem-solving skills.
• Ability to cross-sell products and services.
• Strong interpersonal/member service skills, including oral and written communication.
• Well organized with the ability to work in a fast-paced environment.
• Proficiency in computers, including MS Word and Excel, and in utilizing multiple systems consecutively.
• Ability to consistently create and deliver an extraordinary member experience.
• Ability to maintain composure and perform duties under high-stress levels.
• Thorough understanding of consumer lending, VISA, home banking, bill pay, and electronic services.
• Good understanding of ACD, phone systems, and phone centers

• Working at Arsenal is more than a job – You are part of a mission that puts helping people above all else. With up to eight hours of paid volunteer time each year, we reach out to the communities we serve!
• On-the-job training and Career Growth Opportunities – Our goal is to provide all the training our new team members need to feel secure and confident in their roles and to learn and advance their careers with Arsenal Credit Union.

Benefits include:

• 401k Retirement Plan with up to 5% company match
• Paid Time Off
• 11 Paid Holidays each year
• Health, Dental, and Vision Insurance options
• FREE Group Term Life Insurance
• FREE AD&D Insurance
• FREE Long/Short-Term Disability
• Referral Incentive Program

Arsenal Credit Union is an EOE/M/F/Disability/Veteran