Banking Customer Service Representative; On-Site

Overview

A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward‑thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Concentrix, a top banking customer service provider, is looking for a Banking Customer Service Representative to join our diverse team of 70+ countries and help the world’s best brands deliver exceptional customer experiences through technology and innovation.

• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Serve debit/credit card and fraud calls, including transaction inquiries, account maintenance, and fraud claim follow‑up.
• Maintain broad knowledge of client products and services.
• Prepare accurate work notes and document all interactions in the call‑tracking database.
• Track, document, and retrieve information as required for payment disputes, fraud prevention, and collections.
• Ensure service meets contractual Key Performance Indicators.
• Deliver expert customer experiences with a smile.

• Must be 18 years of age.
• A high school diploma or equivalent.
• Strong verbal and written communication skills.
• Exceptional listening and relationship‑building skills.
• Creative problem‑solving ability.
• Minimum of 6 months customer‑service experience.
• Preferred experience in banking or credit‑card services.
• Strong PC and computer navigation skills.
• Proficiency in fast‑paced multi‑tasking and resiliency in a metric‑driven environment.
• Eagerness to learn new technologies.
• Must reside in the United States or have a valid U.S. address for residence, and located near 1900 Meyer Drury Drive, Arnold, MO 63010.

• $17 per hour base salary plus performance incentives.
• Medical, dental, vision insurance, EAP, 401(k), paid time off, holidays, and paid training days.
• Daily Pay for early wage access.
• Networking opportunities with groups focused on diversity, equity, and inclusion.
• Health and wellness programs.
• Mentorship programs.
• State‑of‑the‑art office with advanced technologies.
• Events and programs supporting sustainability and community initiatives.

Apply today and discover why more than 440,000 people worldwide call Concentrix their employer of choice.

Applications are accepted on an ongoing basis for an immediate vacancy and future opportunities.

Regularly operate a computer, keyboard, phone/headset, and other office equipment. Work is mostly sedentary.

Concentrix is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate on any legally protected basis.

We welcome applications from candidates with disabilities. If you require reasonable accommodation for any stage of the application or interview process, please contact  All information will be treated confidentially.

Our recruitment process may use AI tools to screen and assess applicants, helping identify the best candidates for the role.

Applicants must be legally authorized to work in the United States and reside in the U.S. or have a valid U.S. address.