Customer Relations Specialist Float - Dental

Customer Relations Specialist Float
- Dental

Department: Front Office Support

Employment Type: Full Time

Location: Arnold Fox Campus
- Jeff Co Boulevard, Ste. 200

Reporting To: Emily Gilpin

Compensation: $19.39 / hour

Be the Face of Compassionate Care. As a Customer Relations Specialist (Float), you will be the welcoming face of Compass Health Network—greeting clients, supporting front‑desk operations, and ensuring a smooth check‑in experience across our regional clinics. The role is fluid; you will support coverage at Arnold and High Ridge locations, travel to assigned clinic sites, and adapt to varying schedules based on clinic needs.

We’re looking for someone who excels at customer service, enjoys variety, and thrives in a front‑facing healthcare environment. You’ll be part of a mission‑driven team dedicated to removing barriers to care—one interaction at a time.

• Greet clients with warmth and professionalism upon arrival
• Manage check‑in/check‑out processes, appointment confirmations, and daily schedules
• Verify and update insurance and demographic information at each visit
• Collect co‑pays and process financial paperwork, including sliding fee scale and patient assistance forms
• Answer phones courteously and route calls/messages appropriately
• Monitor lobby and waiting area to ensure a welcoming and timely experience
• Balance daily cash collections and submit to designated supervisor
• Disperse incoming mail and ensure the front‑desk area is clean and organized
• Collaborate with clinical and office staff to support smooth clinic operations
• Travel to multiple Compass Health clinic sites in the region as assigned
• Maintain regular attendance and flexibility to accommodate changing schedules
• Maintain confidentiality and comply with HIPAA and organizational policies

• High School or GED preferred
• At least one year of customer service experience required
• A valid driver’s license and agency‑established minimum automobile coverage required

• Love being the first point of contact and creating a positive first impression
• Are comfortable working in fast‑paced, people‑focused environments
• Stay organized and calm while juggling phones, appointments, and walk‑ins
• Enjoy variety in your schedule and are willing to travel to different office locations
• Can learn multiple systems and procedures across different types of care
• Communicate clearly and respectfully with clients, families, and team members