Senior Engineer - Infrastructure

Title: Senior Engineer - Infrastructure

Department: Info Security & Infrastructure

Campus

Location:

Arnold/Main Campus

Salary Range: $110,590-$138,237

Work Mode: This position requires regular in-person presence on campus and at alternative locations, depending on class schedule and other assigned duties.

Hours Per Week: 40

Position Type: Full-Time Staff, Exempt

This position provides technical solutions in the design, implementation, management, administration and troubleshooting of the Enterprise-wide data network infrastructure/Hybrid Cloud environments. It requires the ability to analyze the needs of user departments and establish priorities for network design accordingly.

• Lead efforts to develop and implement comprehensive network infrastructure system designs that meet business requirements by utilizing technology in a cost-effective and scalable manner.
• Provide design, configuration, implementation, monitoring, and support for enterprise/Hybrid network infrastructure (routers and switches), wireless, and video systems.
• Manage hands‑on engineering activities to ensure the successful operation of a mission‑critical Hybrid network architecture spanning multiple data centers and sites.
• Lead efforts to define and execute ongoing network security, health maintenance plans, processes, procedures, documentation, and operations for the enterprise infrastructure system in accordance with industry standards and guidelines.
• Provide guidance and assistance to the IIT team in the implementation and administration of system monitoring tools.
• Monitor performance and tuning of key technology components for the college's network infrastructure; recommend changes or enhancements to resolve stability and performance issues based on findings.
• Maintain statistics on system performance and availability.
• Practice effective project management skills, including the ability to adequately manage assigned projects and report project progress and status.
• Lead projects to upgrade and/or expand the network including design, planning, testing, and implementation.
• Develop and maintain document repositories and architectural diagrams related to the installation, administration, maintenance, and use of systems.
• Ensure solutions, systems, and content are secure, accessible, inclusive, and compliant with WCAG and other relevant standards.
• Continuously improve technical skills and knowledge.
• Document and track service disruptions and requests in the appropriate systems and provide the supervisor with timely updates on project progress, status, and issues.
• Plan and execute changes which impact the hybrid network infrastructure following established change management processes, ensuring planned testing activities are developed, documented, and executed.
• Troubleshoot incidents, identify root causes, fix and document problems, and implement preventive measures.
• Ensure availability of applications and services by monitoring systems and services used at all AACC locations.
• Assist the Director, Information Security & Infrastructure in the college-wide budget planning process to review and ensure new initiatives are properly vetted for technology needs.
• Support the development of SOWs, RFPs and RFQs for Information and Instructional Technologies related technologies and maintenance while working very closely with the Purchasing department.
• Communicate with vendors, customers, management, and technology staff.
• Maintain expertise of current hybrid Cloud networking trends and provide guidance about direction of various hybrid Cloud networking technologies.
• Ensure that network infrastructure equipment is installed in dedicated spaces that are physically secure, provide stable temperature and humidity within equipment manufacturer's specified ranges, and have reliable Uninterruptible Power Supply (UPS) units capable of keeping equipment running during power outages of up to 30 minutes.
• Provide training and guidance to AACC staff and students to develop new technology skills.

• Bachelor's degree.
• Minimum of five years of relevant experience.
• Current industry standard Cloud related certification, e.g., Extreme…