System Administrator; Desktop Support

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret/SCI

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Job Family: IT Infrastructure and Operations

US Citizenship

Required:

Yes

Transform technology into opportunity as a Systems Administrator Advisor with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. Our work depends on a TS/SCI cleared Systems Administrator to support our intelligence customer in Arnold, MO.

As a System Administrator Advisor (Desktop Support), you will provide excellent technical support to end-users, maintain desktop systems, and ensure reliable operation of computer systems. You will work closely with on‑site and remote users to resolve issues, coordinate upgrades, and provide hands‑on support for desktop environments.

• Develop technical solutions for the management of software, hardware, configurations, and architecture, and provide interpretation of moderately complex systems matters.
• Provide troubleshooting support for highly complex systems hardware and software issues.
• Perform advanced software installations and upgrades to operating systems and layered software packages.
• Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provide guidance to less experienced personnel on workstation/server data integrity matters and the implementation of standard software and hardware solutions.
• Lead complex data/media recoverability following scheduled system backups and database archive operations.
• Evaluate and assess existing systems and plan long‑term strategies.
• Configure and maintain networked computer systems, including hardware, system software, and applications.
• Conduct advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configuration guidelines.
• Act as a recognized subject‑matter expert, establish operational plans, and manage large projects with limited oversight from a manager.
• Communicate effectively with technically minded employees and non‑technical colleagues.
• Train end‑users on the proper use of hardware and software, possibly leading large groups.
• Coach and review the work of less‑experienced professionals.
• Serve as a team or task leader (not a people manager).

• Knowledge in one or more of the following areas:
  • Thin Client using Virtual Desktop Infrastructure (VDI) technology
  • Experience with Windows 11, Windows 10, Citrix, SMS, and SCCM
  • End‑User Hardware:
    Thin Client, Thick Monitor, KVM, Printers, Plotters, Print Server Configurations, VOIP phone
  • Desktop Image Management
  • Home Directory and Profile Support Services
  • E‑mail Support Services
  • Software Support Services
• Excellent troubleshooting capabilities
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills (consistently document completed work)
• Strong time‑management skills and ability to work flexible schedules to meet job requirements
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player who shares knowledge and learns from others to ensure team success
• Enthusiasm and ability to adapt to new and changing technologies

• BA/BS (or equivalent experience)
• 5+ years of related experience

• Security+ or CASP
• ITIL v4 Foundations

Customer Site, USA MO Arnold

40

None

Onsite

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans