Assistant Manager

Company

Summary:

Midwest Petroleum is a retail petroleum and convenience store chain based in St. Louis, Mo. We began operating in 1946, and since 2002, have been recognized by the St. Louis Business Journal as one of the top 150 privately owned businesses in St. Louis. Midwest Petroleum operates 58 stores within a 150‑mile radius that employs approximately 600 employees. Midwest Petroleum markets fuel through the ZX, Conoco, and Phillips 66 brands.

Job Title: Assistant Manager

Pay: Varies

FLSA Status: Hourly Non‑Exempt

Reports to: Store Manager

Provide fast and courteous service to all customers. Additional responsibilities include suggestive selling, stocking, cleaning, and practicing proper safety procedures. Assist store manager in maximizing potential sales and profitability. Ensure compliance of company policies and procedures. Assumes responsibilities of Store Manager in their absence.

• Must be proficient at Sales Associate position.
• Control store expenses within assigned budgets.
• Control cash and inventories within acceptable guidelines.
• Strive to achieve maximum store sales and profit.
• Implement company merchandising promotions and sales plans.
• Ensure employee compliance with company policies and regulations.
• Maintain a safe store and property environment. Follow all safety rules and regulations.
• Obeys and enforces city, county, state, and federal laws in relation to store operation.
• Maintain store and property appearance and cleanliness within company standards. Enter any work orders to have repairs made.
• Conduct competitor pricing surveys.
• Promote excellent customer service and suggestive selling and ensure it is implemented by all employees.
• Handle all customer complaints properly and to the satisfaction of the customer.
• Maintain accurate store records by ensuring that all forms and reports are filled out properly and on time.
• Maintain an adequate store inventory through proper ordering, proper pricing, proper security procedures, and proper check‑in/check‑out.
• Keep money secure at all times.
• In the absence of Store Manager
• Complete all payroll paperwork and processes in a timely manner.
• Account for all money received and disbursed.
• Ensure bank deposits are made each day.
• Make out employee schedules each week, approve overtime hours, and submit payroll one week in advance.
• Supervisor direction/approval, hire, train, and coach/counsel store staff.
• Be available to assist with shift coverage (most stores 24 hours).
• Handle any other work that can be assigned at the supervisor's discretion.

• High school diploma.
• 2 years of experience in customer service/retail management.
• Must complete all Midwest Petroleum Training Courses.

• Adaptability — Adapt to changes in the work environment; manage competing demands; accept criticism and feedback; change approach or method to best fit the situation; work under pressure and on an irregular schedule such as unscheduled overtime; handle frustration and work with distractions.
• Attendance and Punctuality — Schedule time off in advance; begin working on time; keep absences within guidelines; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time.
• Communications — Express ideas and thoughts verbally and in written form; exhibit good listening and comprehension; keep others adequately informed; select and use appropriate communication methods.
• Cooperation — Establish and maintain effective relations; exhibit tact and consideration; display positive outlook and pleasant manner; offer assistance and support to co‑workers; work cooperatively in group situations; resolve conflicts.
• Job Knowledge — Competent in required job skills and knowledge; exhibit ability to learn and apply new skills; keep abreast of current developments; require minimal supervision; understand how the job relates to others; use resources effectively.
• Judgment — Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in decision‑making; make timely decisions; maintain…