Inside Sales Representative

Inside Sales Representative

Position Title: Inside Sales Representative

Wage: $25.00 per hour

Hours: 8:00am-5:00pm (Mon-Fri)

Location: Arnold, MO

• Develop a strong understanding of the ERP system and achieve proficiency in its use.
• Professionally manage inbound calls and resolve customer inquiries with a focus on delivering exceptional service and ensuring customer satisfaction.
• Maintain data integrity by reviewing purchase orders and entering accurate information into the ERP platform.
• Drive revenue growth by aggressively prospecting, qualifying leads, and converting new business opportunities.
• Consistently achieve prospecting targets and accurately record all activities in the ERP system.
• As training progresses, demonstrate resourcefulness by performing targeted research on markets, customers, and competitors as needed, delivering actionable insights to support and strengthen sales strategies.
• Provide support by assisting in managing leads, responding to customer inquiries, and resolving customer issues promptly.
• Keep the Sales team informed on the status of quotes, orders, and other customer-related updates to ensure seamless communication.
• Serve as the primary liaison between customers and internal teams, including Sales, Project Management, Production, and Shipping, to ensure smooth communication and workflow.
• Perform additional job‑related duties as assigned to support team and organizational objectives.

• High school diploma (or equivalent), associate degree preferred.
• 2-5 years of customer service experience in an industrial/manufacturing environment.
• Proficiency in Microsoft Excel, Word, or equivalent applications.
• Familiarity with ERP systems (Epicor experience preferred).
• Strong background in customer service with a focus on delivering exceptional experiences.
• Excellent verbal and written communication skills for interacting with customers and all levels of the organization.
• Ability to manage and resolve conflicts effectively while maintaining positive customer relationships.
• Self‑motivated, able to work independently, and demonstrate initiative.
• High level of discretion and sensitivity to confidentiality requirements.
• Strong organizational and time‑management skills with attention to detail.

We are proud to be an equal opportunity employer.