Account Manager

Description

Reporting to the Region Sales Manager, the Account Manager is responsible for maintaining sales revenues and customer relationships within an assigned book of existing customers specific to automotive paint and paint supplies. While Territory Managers are responsible for building a book of business, this role focuses on maintaining established customer accounts and supporting Territory Managers with account coordination, customer follow-up, CRM documentation, and service-related needs.

In this position, you will be expected to be an excellent communicator who understands customer needs in the automotive refinish industry. Ultimately, you will ensure clients are satisfied, supported, and consistently receiving value from the company’s PB&E and related products and services.

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs.

PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, Pro Wood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company.

• Weekends off
• Weekday schedule 8am-5pm
• 401(k) program with company match
• Generous benefits package for full time employees:
• Medical, Dental and Vision
• Company paid life and disability insurance
• 3 weeks Paid Time Off
• Competitive compensation program
• A great work environment with career advancement opportunities!

• Make sales calls and presentations to existing customers.
• Develop a regular sales call schedule to ensure that the needs and expectations of the customers are met.
• Be familiar with automotive body paint, paint supplies, and related products, including their application and preparation.
• Assist customers in proper selection and application of product to develop expert relationship.
• Further knowledge/skills regarding sales techniques and methods.
• Develop sales presentations and promotions to support existing accounts.
• Maintain effective interaction with vendors. Maximize utilization of cost effective resources provided by vendors.
• Participate in, and conduct, existing and new product demonstrations with customers and factory representatives.
• Attend and participate in all sales meetings.
• Maintain effective account service plans for assigned existing customers.
• Support Territory Managers by coordinating account follow-up, communicating customer needs, maintaining accurate CRM notes, and assisting with service-related account activity.

• Readily accessible to customers for advice/assistance through use of cell phone, voice mail, e-mail, and in person.
• Maintain accurate and current customer notes in the CRM, including customer interactions, follow-up needs, account updates, and relevant service details.
• Build relationships.
• Investigate customer complaints and follow up based on company and Quality Management System (QMS) policies, procedures and processes.
• Monitor and track customer back orders per QMS work instructions.
• Provide customer with technical, and marketing training as needed.
• Assist customer in determining inventory levels.
• Assist in color verification and field color formulations.
• Ensure proper documentation for all consigned inventory and equipment per QMS Work Instructions.

• Collect reliable customer account information.
• Identify current market competitors and their strengths and weaknesses.
• Know Painters Supply and Equipment Co.’s competitive advantages.
• Read and interpret customer and market information to support existing account needs.
• Actively seek to become a key knowledge source for customers regarding automotive body paint, paint supplies, automotive finishing, and related products.
• Participates in special project assignments and completes other duties as assigned.
• Develop, implement, and maintain account plans to support revenue retention, customer satisfaction, and…