Partner Success Manager

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k) s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done  expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

As a Partner Success Manager, you’ll play a key role in expanding Gusto’s presence within the accounting market, with a focus on our largest and most strategic accounting partners. This is not a traditional support role—you’ll help define and scale our enterprise partner success motion, working closely with leadership to establish best practices and drive meaningful growth.

You’ll engage directly with C-level executives, senior practice leaders, and key stakeholders at large regional and national accounting firms. Acting as a strategic advisor, you’ll develop a deep understanding of each firm’s business, challenges, and goals, and guide them on how to leverage Gusto Pro to improve efficiency, enhance client offerings, and grow their practice.

This role is ideal for a builder—someone comfortable wearing multiple hats, operating with ambiguity, and contributing to the development of systems, processes, and programs in a fast-moving environment.

• Build and maintain strong relationships with senior stakeholders at large accounting firms to ensure they realize maximum value from Gusto Pro
• Lead onboarding and deliver tailored training aligned to firm-specific workflows and needs
• Travel to partner sites to lead in-person meetings and effectively leverage on-site technologies
• Develop and execute strategies to drive adoption and engagement across enterprise accounting firms
• Collaborate with partners on co-branded content, case studies, and resources that highlight successful implementations and best practices
• Advise firm leadership on how to strategically use Gusto Pro to drive operational efficiency and growth
• Partner closely with Enterprise Account Managers to create and execute joint success plans, ensuring seamless onboarding, ongoing support, and expansion opportunities
• Work cross-functionally with Sales, Marketing, and Product to address partner needs and provide actionable feedback
• Track partnership performance metrics and develop strategies to improve outcomes and ROI
• Represent the voice of enterprise partners internally, influencing product and service enhancements
• Contribute to the design and evolution of partner programs tailored to large accounting firms
• Maintain deep knowledge of the accounting industry, regulatory landscape, and Gusto Pro’s product roadmap
• Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.

• 6+ years of experience in partner management, account management, or customer success, with a strong focus on enterprise clients
• 4+ years in a customer-facing role
• 2+ years of experience partnering closely with sales teams (preferred)
• Willingness to travel, with requirements ranging from up to 50% during peak engagement periods to approximately 25% during the remainder of the year
• Strong understanding of the accounting firm ecosystem, including business models, challenges, and technology needs
• Exceptional communication, presentation, and relationship-building skills
• Strong listening and empathic communication abilities
• Analytical and strategic problem-solving mindset
• Ability to…