Sr. Director, Account Operations

Job Description

The Sr. Director, Account Operations is responsible for leading a centralized bid support and proposal function within Revenue Operations, ensuring high quality, timely, and consistent responses across all client requests and opportunities. The role provides oversight and coordination for complex and high value opportunities, supporting deal strategy, aligning stakeholders, and ensuring proposals are positioned for success. It also drives standardization, efficiency, and broader account operations processes, including onboarding and transition into delivery, while applying strategic judgment to improve win rates and focus on the highest value opportunities.

Prodege is a cutting‑edge marketing and consumer insights platform that helps leading brands, marketers, and agencies uncover answers to business questions, acquire new customers, increase revenue, and drive brand loyalty and product adoption. With a major investment by Blackstone in Q1 2026, Prodege is poised for growth and innovation to empower partners to gather meaningful, rich insights and better market to their target audiences.

• Bid and Proposal Oversight:
  Oversee end‑to‑end bid and proposal support across all client requests, ensuring high quality, accurate, and timely responses across Agency, Brand, and Complex bids.
• Feasibility and Input Alignment:
  Ensure all bids and proposals are supported by accurate inputs and feasibility assessments, coordinating with relevant teams to validate approach and requirements.
• Team Leadership and Coordination:
  Lead and manage onshore and offshore teams, ensuring clear roles, strong coordination, and consistent performance across all groups.
• Cross‑Functional Alignment and Deal Support:
  Partner with Sales, Delivery, Operations, Product, and Technology teams to support opportunity development, align stakeholders, and contribute to deal strategy for complex and high value opportunities.
• Process Standardization and Performance Optimization:
  Drive standardization, efficiency, and automation across bid and proposal processes, while ensuring accurate tracking of bid and proposal activity in CRM systems and monitoring performance metrics, including win rates, to improve outcomes.

To perform this job successfully, an individual must be able to perform each job duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

• Oversee the daily flow of bids and proposal requests across Agency, Brand, and Complex teams, ensuring timely assignment, prioritization, and completion.
• Review bid and proposal responses for quality, accuracy, and completeness, ensuring alignment with client requirements and internal standards.
• Support proposal development beyond bids, ensuring consistency, quality, and alignment across all client‑facing materials.
• Act as an escalation point for complex, high‑priority, or non‑standard opportunities, providing guidance to ensure appropriate responses.

• Coordinate with Sales, Delivery, Operations, Product, and Technology teams to gather required inputs, clarify scope, and align on timelines for each opportunity.
• Support teams in evaluating feasibility by validating sample availability, methodology, and operational requirements with relevant stakeholders.
• Collaborate with cross‑functional global operations, technology, and product teams to develop and execute project plans, defining scope, schedule, deliverables, resources, and budget.

• Lead and manage onshore and offshore bid support teams, ensuring clear roles, strong coordination, and consistent performance.
• Monitor workload, turnaround times, and resource allocation across teams, adjusting priorities to meet business needs.
• Provide ongoing coaching and feedback to team members to improve performance and maintain quality standards.
• Partner with team leads to support hiring, onboarding, and training of new team members.

• Partner with teams cross‑functionally to support opportunity development and align stakeholders across the bid and proposal process.
• Su…