Insurance Client Service Specialist

Responsibilities

As our Client Service Specialist on the Commercial Lines team, you'll support the service and production team in reaching overall agency revenue and retention goals by processing new and renewal business, updating and maintaining information in the client management system, addressing and resolving client questions and issues, escalating issues of increased complexity, providing clients with information including plan information, rates, contributions, and carrier contacts, assembling proposals and other presentations, assisting in preparation of new and renewal proposals, stewardship reports, service plans, and comparisons, maintaining daily client processing functions such as endorsements, policies, audits, pending cancellations, , and assisting clients with claims resolution.

• High school diploma or equivalent
• Demonstrated proficiency in computer applications such as Microsoft Office Suite
• Demonstrate strong organizational and project skills
• Strong communication and interpersonal skills (written and verbal)
• Act with responsiveness, urgency, and professionalism in all matters
• Prioritize work to achieve timely completion of the most critical and sensitive activities
• Respond quickly to client requests and work to provide appropriate information
• Accept accountability for the quality of work

• Insurance license
• Five years of industry specific experience
• LOB designations
• College or advanced degree

• Stock purchase opportunities
• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work Week (3 days in office)
• Charitable contribution match programs

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.