Customer Success Product Specialist

Responsibilities

• Drive high levels of customer success through post sales customer engagements, maintaining a strong sense of ownership over customer outcomes
• Be a relentless advocate for your customers into the Product Management, Engineering and internal teams to improve the product and help ensure that Proofpoint deployments are successful
• Independently provide ongoing and proactive vision and guidance regarding data security initiatives to assigned Proofpoint customers
• Provide guidance and advice to onboarding customers about how best to utilize Proofpoint resources including their purchased solutions, support options, training offerings and other Proofpoint services
• Meet regularly with customers to review product adoption and health, issues, upcoming releases, and other initiatives
• Develop a thorough understanding of a typical customer’s business and security needs by industry, providing proactive recommendations that support the customer’s priorities
• Contribute to functional groups from areas such as Product Management, Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction

• 3+ years of related industry experience in professional services, sales engineering, senior support engineering, or other customer facing roles with exposure to multiple technology areas
• Understand and demonstrate customer success principles and behavior
• Must be able to articulate customer business requirements and serve as the customer voice internally
• Working knowledge of email security and networking concepts and frameworks
• Working knowledge of cloud technologies, web services, operating systems, and common technical architecture
• Ability to effectively work in a team environment as well as independently
• Project and/or program management skills and high attention to detail
• Ability to think innovatively, strategically and deliver tactically
• Ability to work independently, to adapt quickly, and to maintain a positive attitude in challenging situations
• 4-year college degree in a business area, technical area or equivalent