Customer Coordination Manager

Customer Coordination Manager

This role manages customer communications, evaluates technical needs, translates requirements into internal work orders, and project-manages field service activities from intake through completion.

What's in it for you?

• Medical/Vision/Dental/Rx plans

Customer Coordination Manager Details:

• Direct Hire position
• $ 90,000.00 / annually
• First Shift (Monday through Friday from 07:30am to 04:30pm)

• Serve as the primary contact for customer requests involving field service, startup, commissioning, troubleshooting, warranty, and site support.
• Conduct initial technical intake to determine scope, urgency, site conditions, documentation, and resource requirements.
• Maintain clear customer communication regarding schedules, execution plans, technical needs, and project status.
• Manage multiple field service projects from intake through completion, including scope, deliverables, risks, schedules, and action items.
• Identify and resolve technical issues, scheduling conflicts, and execution risks while escalating critical concerns when necessary.
• Coordinate with Engineering, Operations, Quality, Project Management, Supply Chain, suppliers, and field technicians.
• Ensure technicians receive complete job packages including drawings, procedures, work scopes, parts information, and site requirements.
• Coordinate customer and site requirements including safety procedures, certifications, training, and access requirements.
• Create and interpret technical instructions, presentations, reports, Excel summaries, and customer documentation.
• Manage field service documentation and ERP/CRM transactions including quotes, purchase orders, work orders, part numbers, and project closeout.
• Maintain field service resource schedules and coordinate technician availability across multiple projects.

Customer Coordination Manager

Qualifications:

• Associate or bachelor's degree in Electrical Engineering, Engineering, or related field strongly preferred; 8–10+ years of directly relevant switch gear/field service experience may be considered in place of a degree.
• 5–8 years of experience in technical project management, field service coordination, or electrical service operations.
• Experience with electrical switchboards, switch gear, or power distribution equipment strongly preferred.
• 3–5+ years of experience working with ERP systems, project management tools, or technical databases.
• Ability to interpret electrical drawings, one-lines, and technical service documentation.
• Familiarity with UL 891 and ANSI C37 standards preferred. Strong technical judgment, troubleshooting, and structured problem-solving abilities.
• Highly organized with the ability to manage multiple projects, priorities, schedules, and stakeholders simultaneously.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.