Table Games Pit Manager

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

Position is open until filled.

• Health Benefits Insurance package effective Day 1:
  Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD Eco Pass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

• Ensures enforcement of games procedures and policies as outlined in company and departmental manuals, and in accordance with internal Controls, monitors for compliance.
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Responsible for the overall integrity of daily Pit operations on assigned shift.
• Opens, closes, and yields games to provide optimal labor efficiency and customer service.
• Maintains knowledge of the status of all assigned games relative to win/loss ratios, as well as significant players and action.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Casino Operations Manager.
• Ensure compliance with Title 31 requirements and processes.
• Report daily gaming activity to Casino Operations Managers.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Effectively handles customer concerns and requests. Makes final decisions regarding service recovery.
• Grants complimentary services to high limit players according to established guidelines and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers.
• Conduct individual or group pre-shift meetings with team members and provide daily feedback.
• Drive improved results through staff development and training programs.
• Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members.
• Ensures team members have the tools needed to do their jobs to maximize efficiency.
• Effectively use, administer, and manage rewards and recognition for front line team members.
• Review the performance, productivity, and efficiency of team members including but not limited to periodic evaluations.
• Maintain the morale of the department through open communication and teamwork by deploying targeted communication strategies that inform and build support.
• Maintains strict confidentiality in all departmental and company matters.
• Provide visible leadership in gaming operation areas.
• Works closely with Casino Operations Manager to implement and oversee overall strategies for the overall engagement, customer…