PRO Services Specialist

Pay Range $19.39 - $23.80

Floor & Decor strives to be the one‑stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position focuses on building relationships with PRO customers, earning their trust, and helping grow their business while supporting the execution of Floor & Decor’s PRO priorities. The role reports to the PRO Services Manager and works closely with the Installation Materials and Design Services departments to develop the sales organization and serve our PRO customers.

• Execute the PRO Services Blueprint to the highest levels, creating a world‑class experience for PRO customers.
• Support the PRO desk in‑store: answer phone calls, manage orders, follow up on orders, provide customer support and handle escalations.
• Collaborate with the Store Team to identify PROs within the store.
• Maintain extensive knowledge of Floor & Decor products.
• Train and support the Store Team on our selling process.
• Educate PRO customers about our PRO business and expand their participation.
• Offer and assist PROs in signing up for the PRO Premier Rewards Program; demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as the Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO customer in‑store activities.
• Collaborate on all store initiatives.
• Deliver effective program and benefit presentations.
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.
• Occasionally travel up to 20% to customer and PRO job sites with the Pro Services Manager to present Floor & Decor’s benefits and capabilities.

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year of experience in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce/CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the store trade‑area is a plus.

The position is hourly and may include hours that exceed eight hours in a day. Travel up to 20% may be required. The work environment includes occasional exposure to a warehouse setting and moving vehicles, with moderate to noisy noise levels. Physical requirements include the ability to lift, carry, push, pull, or move objects ranging from 10 to 50 pounds, use hands and fingers for handling or feeling, and occasionally stand, walk, reach, climb, or balance.

The job requires strong customer service skills and the ability to multitask and meet deadlines in a fast‑paced environment.

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

• 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off that starts on Day 1.
• Bonus opportunities and career advancement opportunities at every level.