Universal Banker II- Denver Meridian

SUMMARY / OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for South State customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Identifies customer needs and expectations by listening for clues.
• Seeks opportunities to expand customer relationships by making referrals as outlined in the goals for this position.
• Maintains a neat and professional personal appearance in accordance with bank policy.
• Ensures compliance with all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develops a strong understanding of customer‑facing technology and can discuss with and enroll customers in self‑service options.
• Knows and follows policies, procedures, and security practices, and maintains proper workflow to minimize operational errors.

• Processes transactions for savings, checking, and loan accounts; balances transactions daily; and utilizes branch capture system as applicable.
• Maintains a neat and orderly work area; may assist in guiding and training new tellers; may allow customers access to safe deposit boxes; cashes checks and processes savings withdrawals within assigned limits.
• Balances ATM; may service/balance ATM and ensure adherence to prescribed procedures.
• Follows policies and procedures in completing transactions, minimizing operational errors, and maintaining proper workflow.
• Understands and follows the branch’s security and audit procedures and the operation of security devices.

• Opens new deposit accounts and understands the products and financial services offered by the bank.
• Handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, considering most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion; directs customers with difficult problems to other sources for assistance.
• Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
• Shows sincere appreciation for each customer’s time and business; gives business card if not already given.
• Ensures branch records, reports and other correspondence resulting from customer development attempts are correct, timely, and properly distributed.

One year of teller or cash handling experience and six months of customer relationship building or sales experience.

Demonstrated expertise in the Teller II and basic FSR job functions.

Additional responsibilities may include vault responsibilities or back‑up vault responsibilities.

• Education:
  
  High school diploma or equivalent.
• Experience:
  
  Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge:
  Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.

• The South State Way
• New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through Docu Sign as assigned; additional training may be required depending on experience.

Must be able to lift up to 50 pounds; stand and/or sit for long periods; access and interpret information on computer screens, documents, reports, and cash denominations; identify customers.

The position is most likely in an open lobby area with an individual workstation inside a cooled and heated facility with ability to go to a break room or rest room during breaks.

Travel may be required to attend meetings or training as needed.

Colorado pay for this position is anticipated to be between $38,518.00 and $57,778.00. Actual offers will be determined based on applicant’s skills, experience, and education.

Equal Opportunity Employer, including disabled/veterans.