Personal Banker Associate - North Nashville

Overview

Make banking a Fifth Third better. We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank.

After completing a 4‑8 week onboarding and education program that includes rotations in operations and Sales & Service, selected candidates will become a Retail Personal Banker I. The role focuses on using a consultative sales process to identify and meet the financial needs of customers or prospects while processing teller transactions and supporting platform staff.

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain in‑depth knowledge of Retail consumer and small‑business products/services and recommend appropriate solutions using the bank’s value proposition.
• Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focus on cross‑selling to the existing customer base and engage in outside sales activities such as Membership Advantage onsite presentations, business sales calls, and community financial literacy events, as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial, and Investment) and refer customers when appropriate for timely, holistic financial solutions.
• Consistently meet or exceed customer experience and individual/team production goals and enhance year‑over‑year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs regarding the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

• College degree or equivalent combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop a comfort level with sales activities designed to acquire new consumer households and small‑business customers and/or cross‑sell to established customers.
• Ability to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Professional appearance and verbal/written communication skills to represent Fifth Third Bank.
• Working knowledge of Retail policies and procedures to make sound decisions.
• Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Normal office environment. Requires extensive computer use and the ability to travel within the affiliate for training as well as occasional travel outside the affiliate for classroom training sessions.

Nashville, Tennessee 37203

Base salary reflects the range for all roles within the pay grade and varies based on role, skill set, experience, education, and geographic location. Comprehensive benefits programs support physical, financial, emotional, and social well‑being and are detailed on our Careers page.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.