Front Desk & PBX Clerk; Part Time

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Position is open until filled.

• Health Benefits Insurance package effective Day 1:
  Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD Eco Pass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

• Responsible for the accurate check‑in and check‑out of each guest.
• Ensures that all guest contact is courteous, informative, and thorough.
• Ensures that rooms are clean prior to issuing keys.
• Responsible for posting charges, settling folios for individuals, groups and due outs communicated through Housekeeping.
• Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization.
• Maintains an operating bank, renders bills and issues change.
• Provides reservations for Casino/Hotel guests which includes airline, restaurants, and special events both on and off the property.
• Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.
• Responsible for the control of safe deposit transactions
• Works closely with the Executive Hosts to ensure that all complimentary and high‑end amenity offerings are provided consistent with the agreed‑upon arrangements.
• Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous and efficient manner.
• Maintains knowledge of Hotel, Community and Special events to provide guests with superior service.
• Authorized to verify pre‑approved room comping levels and authorized to change incorrect information.
• Performs duties of Bell Persons and telecommunications agents as required.

• High school diploma or equivalent required
• Prior hospitality or related industry experience preferred.
• Strong computer skills with proficiency in Microsoft Word, Office, Excel, and LMS preferred.
• A strong working knowledge of the Denver metropolitan area/mountain region attractions is beneficial.
• Must be able to stand/walk 100% of shift.
• Ability to sustain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy.
• Demonstrate strong leadership and organizational skills.
• Ability to communicate written and verbal information effectively.
• Ability to provide excellent customer service skills.
• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.