O&O Park Team Lead

Job Overview

Team Lead is a hands‑on operational role that rotates through sales & service, parties & events, and food & beverage/facilities duties. When the General Manager or Operations Manager is not present, you will serve as Manager on Duty (MOD), coaching staff and ensuring operational excellence, safety compliance, and a seamless guest experience.

• Leadership & Operations

  Act as Manager on Duty when the GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability. Provide proactive, on‑floor leadership by coaching, supporting, and delegating to Team Members across all departments. Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain guest experiences and operational flow. Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.

• Guest Experience & Sales

  Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings. Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.

• Safety & Compliance

  Enforce all safety policies and complete incident reports when necessary. Ensure all opening, closing, and shift procedures are executed with consistency and accuracy. Maintain cleanliness and operational readiness of the park throughout the shift.

• Rotational Leadership Development

  Sales & Service Lead – Drive front desk performance and membership sales while delivering service excellence. Lead guest interactions with a focus on Sky Zone’s WOW service standards. Coach team members to maximize conversions and deliver consistent guest satisfaction.
  Parties & Events Lead – Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences. Manage scheduling, staffing, and upsell opportunities for all party and event programs. Ensure operational consistency and guest delight from booking to event completion.
  F&B & Facilities Lead – Manage inventory and ordering of all café items. Ensure health and safety standards are maintained in accordance with inspection requirements. Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition. Lead facilities projects to elevate the guest experience and maintain a best‑in‑class look and feel.

• Part‑time Flex Lead

  Available primarily on weekends to help drive service and engagement. Rotates as needed to cover breaks and time off for other leads.

• Must be at least 18 years of age.
• Minimum of two (2) years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Basic proficiency with technology, including point‑of‑sale (POS) systems and tools such as Microsoft Office Suite and Teams; comfortable learning new platforms as needed.
• Availability to work evenings, weekends, and holidays.
• Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
• Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance.
• A hands‑on, team‑first mindset; ready to jump in where needed and support others without being asked.
• Ability to move throughout all areas of the park, interact with guests and team members in a high‑energy, often loud environment, and lift and carry a minimum of 20 pounds as needed.

Compensation range is $17.00–$18.50 per hour based on qualifications and experience. Full‑time employees receive a competitive benefits package including medical, dental, and vision coverage, along with a 401(k) plan with company matching (eligibility based on age and tenure). Sky Zone is an equal‑opportunity employer and celebrates diversity, committing to an inclusive environment for all team members.

Team Leads are future leaders in training. By portraying energy, integrity, and care, you create a positive park culture, support operations in real time, and step into leadership moments that help everyone succeed.