Solution Consulting Senior Manager

Overview

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As the Sr. Manager, Solutions Consulting, you will play a pivotal role in driving our global sales success through Global System Integrator (GSI) and Strategic Technology Partners (STP) by leading a high-performing team of Solution Consultants (SC) and Architects. You will provide technical leadership and be responsible for setting vision, goals, Program Management for SC-Led Partner Empowerment efforts, and executing strategy, all while aligning with Genesys Partner and Sales Leadership in pursuit of pipeline and sales growth objectives.

• Lead a team of Solution Consultants and Architects providing guidance, mentorship, and performance coaching.
• Align with the sales leadership to develop and execute effective hands-on technical empowerment strategies that are reused globally.
• Drive continuous improvement initiatives within the team and with Genesys Partner Technical contacts optimizing processes, tools, and resources to enhance efficiency and effectiveness for our partner’s technical Pre-Sales and Architect team members.
• Act as a trusted advisor, providing technical expertise, product knowledge, and solution guidance by helping create reusable assets and workshops that accelerate pipeline and sales growth with Strategic Technology Partners.
• Understand global partner needs and objectives, and design tailored data-driven solutions to address their unique challenges and requirements.
• Empower the team to craft and deliver technical partner innovation sessions, demonstrations, and reusable artifacts.
• Collaborate with the product management, engineering, and Partner Management Leadership teams to provide data-driven feedback on product enhancements needed by Genesys partners, identify market trends, and contribute to product roadmap development.
• Stay up-to-date with industry AI trends, partner ecosystem needs, emerging technologies, and competitor offerings to maintain a competitive edge in the market and ensure Genesys is always at the forefront of our partner’s minds.
• Provide the executive team with regular data-driven reporting and analysis on solutions consulting activities, metrics, and performance.
• Provide Program Management activities related to GSI and STP Pre-Sales strategy providing a framework of best practices that can be tailored and leveraged in different regions.

• Located in the United States
• Bachelor's degree in a relevant technical field; advanced degree preferred.
• 5+ years of experience in solutions consulting, technical sales, or related roles.
• Proven track record of leading and managing high-performing teams.
• Strong understanding of AI, CCaaS, Customer Experience, and Digital domains
• Excellent communication and data-driven storytelling skills, with the ability to convey technical concepts to both technical and non-technical audiences.
• Strategic thinking and problem-solving abilities to architect innovative data-driven solutions for customers.
• Collaborative mindset with the ability to work effectively across sales, product, and engineering teams.
• Project Management skills and hands on experience with Project Management Tools such as Asana.
• Experience with creating Salesforce reports and dashboards.
• Experience with Large Action Models, Generative AI, Salesforce, Service Now, and/or AWS
• Results-driven with a focus on achieving and exceeding data-driven sales targets.
• Proficiency in relevant software tools…