Analyst III

Mission

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

The Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance and customer service.

E-Services, under the Taxation Division, is responsible for ensuring the Colorado Department of Revenue implements national and industry standards for income tax, sales tax, and excise tax and fees as it relates to electronic return filing. This unit furthers the Department's goal of offering electronic means to transact business and communicate with the department. E-Services provides central oversight to the Department's Revenue Online, the Sales and Use Tax System (including its GIS component), and the Taxation Division's services in Colorado Interactive’s MyBiz Colorado.

This unit also manages the content of and updates to the Division’s automated chatbots.

E-Services is seeking someone who is passionate about helping people as the E-File Analyst. This position exists to implement and advance the various strategies of the Taxation Division that relate to electronic interaction and communication with citizens and taxpayers. Interactions and communications include incorporating national e-file standards into Colorado's electronic tax returns, improving the customer experience in Revenue Online and with various Taxation Division chatbots, and resolving issues related to electronic filings for sales tax and income tax.

This position is primarily remote with occasional in person meetings at the Howard office.

Development and implementation

• Analyze statutory and form changes then translate these changes into electronic return formats.
• Evaluate and improve existing processes, documentation, return schema, and business rules.
• Analyze and improve the customer experience and increase utilization of the online system.
• Add functionality to and improve responsiveness of Revenue Online.

Coordination with third-party

• Interface with outside organizations and work groups to enhance data standards and understand e-file issues.
• Benchmark public and private websites for best practices and develop prioritization for Revenue Online fixes and/or enhancements.
• Assist in the third-party software vendor testing and approval process.

Systems Management

• Research return filings to determine if any submission errors exist that cause a delay in processing.
• Review data in Revenue Online and Gen Tax to determine where transactional issues occur.
• Communicate with the accounting sections to identify online filing issues that could be prevented by updates to the online filing systems.
• Review user feedback and surveys and propose solutions for issues that taxpayers identify as barriers for online efile.
• Monitor system performance to ensure Gentax processes e-filed returns in a timely manner.
• Manage and respond to inquiries received through departmental email.
• Collaborate with the supervisor to identify system issues and prepare system support tickets.
• Perform User Acceptance Testing, recommend correction and resolve assigned system support tickets.

This posting is only open to residents of the State of Colorado at the time of submitting your application.

H1C3XX
ANALYST III

Experience Only: Six (6) years of relevant experience in taxation and/or accounting, designing and writing electronic reports, gathering business requirements, analyzing, testing, and validating business information systems or in an occupation related to the…