IT Service Desk Technician - Lakewood

IT Service Desk Technician - Lakewood, CO

Vivo Infusion is seeking an experienced IT professional to provide on‑and‑offsite IT support in a fast‑paced, customer service‑oriented environment. The selected candidate will be responsible for troubleshooting technical issues, supporting Vivo employees, setting up new clinic networks and endpoints, and navigating other various situations as they arise.

• 3 years or more experience in an IT environment
• Strong Active Directory experience
• Strong Office
  365 experience

• Pay Range: $27.00 - $28.00/Hour
• Bonus Plan Target: 5% Annually (Based on performance)
• PTO Buy-back, PTO Rollover, and PTO Donation Program.
• Wellness Reimbursement Program - $360 Annually
• Tuition Assistance Program & Professional Association Reimbursement
• Employee Assistance Program (Employer-provided)
• Short & long‑term disability (Employer-provided)
• Life Insurance (Employer-provided)

• Full-time
• Position
  
  Schedule:
  
  Monday-Friday | 8:00 am - 4:30 pm
• Non‑Exempt

1726 Cole Blvd, Lakewood, CO 80401

• Provide tier 1 and 2 IT support by phone, in‑person, and e‑mail.
• Identify and troubleshoot complex problems with hardware, software, or network.
• Recognize and scale more difficult issues while providing appropriate information.
• Handle Active Directory password resets, account provisioning including new user equipment builds, decommissions, and password resets in various applications.
• Uninstall/reinstall software applications.
• Assist customers with navigation around applications.
• Log all call, on‑site, and e‑mail activity into the ticketing system.
• Perform onsite equipment moves, set up, and replacement (cabling, phones, printers, computers, Wi‑Fi, etc.).
• Use knowledge base documents and web searching to resolve issues.
• Set up new clinic networks and endpoints and perform cable management throughout the clinics.
• Provide a high level of customer support.
• Work with management on projects including planning, testing, and executing projects.
• Document unique solutions and provide mentorship to less experienced team members.
• Promptly report any problems/issues.

• High School Diploma or equivalent, required.
• Associate degree in Computer Science or related field, preferred.
• Minimum of 3 years prior experience in an information technology environment with similar responsibilities, required.
• Minimum of 1 year of customer service experience, preferred.
• Must be highly proficient with Microsoft Windows operating systems, Office products, Office
  365, and Active Directory.
• Intermediate knowledge of basic networking protocols and standards (LAN, WAN, Wi‑Fi, Ethernet, firewalls, routers, and switches).
• Intermediate knowledge of servers (Microsoft machine accounts, domain user accounts, file servers, AD and Exchange).
• Experience in setting up workstations and assembling equipment.
• Intermediate knowledge of login scripts, drive mappings, and folder permissions.
• Skilled in printing protocols.
• Experience working within HIPAA standards preferred; must have a basic understanding of HIPAA standards.
• Ability to quickly learn new skills and concepts while working in a fast‑paced environment.
• Ability to effectively communicate both verbally and written, with persons of varied technical skillset, in person and off‑site.
• Ability to work in a team environment, yet autonomously with self‑motivation, including keeping forward momentum on projects and working with team members to achieve a common goal.
• Ability to manage a vast workload with the ability to prioritize and complete tasks in a timely manner.

While performing the duties of this job, the employee is regularly required to sit, talk and/or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and/or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The work environment is indoors in a medical office and is generally quiet, including sounds of medical equipment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements above are representative of the knowledge, skill, and ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.