IT Helpdesk Technician

Job Description

About Us: Alerio Technology Group specializes in providing top-tier IT support to K-12 Charter and Private Schools, as well as a range of commercial enterprises. We pride ourselves on delivering reliable and responsive IT services that ensure our clients can focus on their core activities without worrying about their technology infrastructure.

Position Overview: We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This includes account management, user setup, troubleshooting, and general IT support.

• Manage and respond to support tickets in a timely and professional manner.
• Create and manage user accounts in Active Directory, Office
  365, and Google Admin.
• Set up and configure user profiles on computers.
• Reset passwords and manage access for users.
• Install and configure printers and other peripherals.
• Troubleshoot and resolve user issues with computers and applications.
• Install and manage software applications on computers.
• Assist with onboarding and offboarding staff, ensuring appropriate access levels are set.
• Provide excellent customer service and communicate effectively with clients.

• Experience in an IT helpdesk or technical support role.
• Proficiency with Active Directory, Office
  365, and Google Admin.
• Strong knowledge of Windows operating systems and basic networking concepts.
• Experience with setting up and troubleshooting computers, printers, and other peripherals.
• Ability to work independently and manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.

• Experience working in an educational environment, particularly K-12 schools.
• Familiarity with MacOS and iOS devices.
• Knowledge of ITIL processes and best practices.